Customer Service Representative

4 weeks ago


Avon, Ohio, United States Window Genie Full time

At Window Genie, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in upholding our commitment to professionalism and customer satisfaction. You'll be responsible for providing top-notch service, managing customer interactions, and ensuring seamless communication throughout the service process. If you're self-motivated, energetic, and detail-oriented, with excellent communication skills, we want to hear from you.

Key Responsibilities:
  • Answer inbound phone calls and provide exceptional customer service
  • Provide job estimates and quotes for services, and close sales
  • Manage and enter data into our point-of-sale system
  • Schedule and communicate jobs, callbacks, delays, and estimates with customers and service professionals
  • Educate customers about service verticals, upsell opportunities, and follow up on services
  • Make outbound service reminder phone calls to customers
  • Manage all phone calls, emails, and office calendars
  • Perform light marketing tasks as needed
Requirements:
  • Experience in administration, inside sales, and customer service roles
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Professional appearance and personality
  • Team player who can work independently

We offer a competitive salary of $15 per hour, a $500 bonus every 6 months, holiday bonuses, 401k with matching, paid holidays, and 8 days of PTO/vacation earned after 6 months. Hours are Tuesday through Friday from 9:30 am to 6:00 pm and Saturday from 7:30 to 2:00 pm. You'll be off on Sundays and Mondays.



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