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Level I Technical Support Specialist

2 months ago

Union, United States Clubessential Full time

** Level I Technical Support Specialist**

**Job Category****:** Client Support **Requisition Number****:** LEVEL001198 Showing 1 location **Job Details**

**Description**

Clubessential provides cloud-based software solutions to the private club markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier technology investment firm, helping fuel our current and future growth. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs in the country including Hilton, Four Seasons, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, and over 1,400 other clients.

**RESPONSIBILITIES & DUTIES:**

* First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails and emails

* Provides Level I Support & Services for all Clubessential products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App

* Actively listen and assess client needs to provide effective, value-added solutions

* Demonstrate accomplished understanding of the technical capabilities of our products

* Troubleshoot and resolve client issues in a timely manner

* Document client interaction in CRM

* Identify critical support needs and ensure prompt resolution, including warm, immediate transfers to Level II Support Teams

* Coordinate the scheduling of services for the Level II Service Teams

**QUALIFICATIONS AND EXPERIENCE REQUIRED:**

* Passion for delivering exceptional service to clients, communicating through multiple channels (phone, email, chat)

* Technically savvy with curiosity for how software works and drive to master new software/technologies

* Articulate, confident, and friendly communication skills

* Self-motivated team player with a positive outlook and strong work ethic

* Keen problem solver, able to think on their feet to troubleshoot an issue and guide clients to a resolution

* Ability to multi-task effectively in an energetic, fast-paced environment

* Bachelor's Degree from a four-year college or university

* Private-club/Hospitality Industry experience (preferred)

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