Help Desk Analyst I

1 month ago


Union, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to hire employment opportunity for a Help Desk Analyst I in Union, Illinois. We are seeking a candidate with a strong skill set in the IT industry who will support our team by maintaining smooth IT operations and providing exceptional support to our end-users.


Responsibilities

• Address and resolve end-user technical issues, including software, hardware, and peripherals.

• Efficiently manage and resolve tickets submitted by end-users.

• Provide support and troubleshooting for various software systems, including Microsoft 365 applications like Outlook, Excel, OneDrive, Teams.

• Troubleshoot and support Windows operating systems.

• Assist with basic network troubleshooting, maintaining, and supporting switches, access points, and routers.

• Support and troubleshoot issues with the 3CX VoIP phone system.

• Contribute to the documentation of system configurations, procedures, and best practices.

• Assist with systems such as Makino, DMG Mori, and DNC in a shop floor manufacturing environment.

• Utilize knowledge of Active Directory, Group Policy, DHCP, DNS, and VPN for various tasks.

• Proficiency in Active Directory management and operations
• Knowledge of Computer Hardware and ability to troubleshoot related issues
• Familiarity with Group Policy and its application in a business setting
• Skills in Basic Network Troubleshooting to ensure smooth operations
• Strong Customer Service skills, including the ability to communicate effectively with both technical and non-technical users
• Ability to perform Password Resets in a secure and efficient manner
• Experience with Computer Imaging to enable quick and effective system setups
• Ability to work collaboratively in a team as well as independently
• Strong problem-solving skills and the ability to adapt to new technologies and processes quickly
• Excellent verbal and written communication skills.
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