Technical Support Specialist
8 hours ago
SATEC is a global leader in the research, development, and manufacturing of energy management solutions. Our focus is on innovating quality products that meet today's advanced energy management needs.
We have decades of rich experience, and our team has the technological expertise to deliver flexible solutions for customer applications worldwide. Our product line serves both energy utilities and energy consumers in various fields.
Job DescriptionWe are seeking a Technical Support Engineer to join our team at SATEC Inc. office, located in Union, NJ. This position will report to the technical support department and will be responsible for handling hardware and software support of SATEC products.
The primary function of this position is to work in resolving technical issues and assisting in the customer's experience. This will require working in a team effort with Engineering, Sales, Billing, Project Management, Shipping and Product Assembly teams to create and provide the best solutions.
Key Responsibilities & Tasks- Work in resolving technical issues and assisting in the customer support
- Assist technically for maintaining the reliability and performance of customer systems
- Perform repairs on incoming warranty meters and provide quotes for repair
- Make modifications to devices based on customer specific orders
- Run meter tests and/or calibrations via test bench, testing procedures and support issues
- Work with 3rd party vendors to support hardware integration
- Provide feedback to the Engineering team for product improvement
- Create, update, monitor and close tickets for support requests
- Oversee creation of documentation and reviews for our knowledge base system
- Oversee quality and reliability of product verification and operation
- Configure customer eXpertPower sites, according to their requirements
- Give technical advice to eXpertPower Solution team and Product Assembly team for improvements
We are looking for a candidate with a Bachelor's degree in engineering, preferably Electrical Engineering or Computer Science. The ideal candidate should have a minimum of 4 years of experience in system troubleshooting, analysis and problem solving.
The candidate should be skilled in computers with a deep software knowledge and have a strong understanding of Serial, Fiber and Ethernet communications. Knowledge of metering products and billing systems is also required.
We are looking for a team leader who enjoys cross-functional interaction and is comfortable working in a fast-paced and dynamic environment. The candidate should have strong written and oral communication skills and be a quick learner.
Experience with RTU, HMI, SCADA, and other data acquisition systems is a plus.
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