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Business Operations Analyst II

3 months ago

Chicopee, United States Conduent Full time

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Able to complete work self-guided and with a team.
  • College or university degree required.

General Profile

  • Requires knowledge and experience in specific field.
  • Will acquire higher-level knowledge and skills.
  • Develops an understanding of the company, processes, and customers.
  • Uses existing procedures to solve standard problems.
  • Receives moderate guidance and direction from others.

Functional Knowledge

  • Requires expanded conceptual understanding of theories, practices, and procedures.

Business Expertise

  • Uses an understanding of key business drivers to accomplish work.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

  • No supervisory responsibilities.
  • Provides informal guidance to new team members.

Problem Solving

  • Uses existing procedures and technical experience to solve problems.

Interpersonal Skills

  • Exchanges complex information and ideas effectively.

Responsibility Statements

  • Facilitates working sessions to meet operational and customer goals.
  • Acts as the customer liaison to ensure work processes are efficient and effective.
  • Identifies and organizes data to produce meaningful views of operational performance.
  • Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
  • Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
  • Examines and recommends changes or improvements to policies, quality, and problem resolution.
  • Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
  • Performs other duties as assigned.
  • Complies with all policies and standards


Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.