Restaurant Operations Supervisor
2 weeks ago
The Restaurant Operations Supervisor plays a crucial role in assisting the Restaurant Manager to cultivate a team dedicated to providing exceptional guest experiences while driving profitable sales. This position involves supporting the development of Crew Members and Shift Leaders, as well as fulfilling responsibilities delegated by the Restaurant Manager.
KEY RESPONSIBILITIES:
• Assist in the recruitment, hiring, onboarding, and training of staff, ensuring staffing levels align with projected sales
• Clearly communicate job expectations to team members and ensure adherence to training protocols as per company standards
• Hold team members accountable for their performance and behavior, addressing any issues promptly
• Foster a guest-first culture within the restaurant
• Ensure a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all relevant laws
• Execute Brand standards, recipes, and systems, including responsibilities outlined in the Red Book
• Assist in preparing and implementing action plans; establish production, productivity, quality, and guest service standards
• Analyze guest feedback and restaurant assessments, implementing action plans for continuous improvement
• Monitor costs to maximize profitability
• Adhere to security and cash handling protocols
• Demonstrate proficiency in the weekly inventory process and analysis
• Effectively create crew schedules and monitor labor performance on a daily basis
• Facilitate new product roll-outs, including team training, marketing, and sampling
• Drive sales objectives and track performance metrics
QUALIFICATIONS:
- Basic computer proficiency
- Ability to handle cash transactions accurately
- Must be able to lift at least 30 lbs
- Must be able to stand for extended periods
- Authorization to work in the U.S. is required
- Fluency in English is necessary
WHAT WE OFFER: We are a family-owned and operated business.
• Opportunities for internal growth and skill development across our network of over 200 restaurants
• Competitive salary package
• Health insurance benefits
• 401k plan as per company policy
• One week of vacation time
• Life and disability insurance coverage
As one of the largest private Dunkin' Donuts franchises in the U.S., Cafua Management Company prides itself on a People First culture. Please note that if hired, Cafua Management Company will be your sole employer.
Cafua Management Company is an equal-opportunity employer, adhering to all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.
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