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Cloud Camp Supervisor

2 months ago

Colorado Springs, United States Broadmoor Hotel Full time

Job Description

Posted Thursday, February 29, 2024 at 5:00 AM | Expires Saturday, March 30, 2024 at 3:59 AM Job Title:

Cloud Camp Supervisor Pay Rate: $19.00 per hour Join us Friday, March 8th from 2:00 PM

to 4:00 PM to interview with a hiring manager about joining our Wilderness team. Fill out the link below. The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Cloud Camp Team, the Supervisor will help direct activities of Concierge staff, Rangers, Mule Skinners, Housekeeping Cabin Attendants and Dinner Servers. This person will work closely with General Manager, Cloud Camp Chef, and other supervisors to ensure a high-quality guest experience. Help develop and lead a team of service-oriented employees and work closely with General Manager to accomplish training. Lead, direct, train and coach the Rangers, Housekeeping Cabin Attendant, Concierge, Mule Skinner and Dinner Server teams to provide a high-quality guest experience. Help with guest check in and check outs including all related paperwork and confirm activities with guests for the next day. Scheduling of staff, transportation schedule and time and attendance as directed by the General Manager. Confirm on a nightly basis guest counts for 4:00 p.m. daily room turndown, dinner service and following day breakfast and lunch. Runs all necessary occupancy, arrival and departure reports and distribute to the General Manager and culinary team. Check reservations with the Concierge for special events and celebrations and verify with the Concierge and Culinary staff any special dietary and food restrictions. Work closely with the Concierge team to perform daily guest call outs. Responsible for Food and Beverage service and maintaining standards for all meals: Breakfast, Lunch, Social Hour, Dinner and Overlook functions. Responsible for events at the Overlook for start to finish. Banquet/Meeting room set up, service of food & beverage, AV equipment, clean up, etc. Ensure that all special guests, VIPs, Press etc. are all communicated to the team and proper advance preparations are made. Assist the General Manager in the training of all new front of the house staff. Ensure that all guest activities for Cloud Camp are delivered in a high-quality manner and create a great guest experience. Ensure all guest request items are delivered in a timely manner. Respond immediately to guest complaints and concerns and work quickly to resolve issues. Work closely with Loss Prevention and the Parking Garage to coordinate transportation of guests and employees. Work closely with Loss Prevention and General Manager on any guest injuries and illnesses. Follow all the Broadmoor service standards, policies and procedures and enforce them with all employees. Ensure station, dining room set up and side work is completed prior to staff leaving and ensure that service staff is completing opening and closing checklists. Must be able to drive golf carts and company vehicles to transport guests and items up to the property. Responsible for daily communication to staff of VIPs, Special Events/Requests. Gets daily counts from General Manager of Camp; count for planning of employee meals and works. Knowledge of the Broadmoor, Cheyenne Mountain Lodge, Colorado History, etc. in order to provide Guided Hiking, Archery, Crafts, Pickle Ball, Mule Rides, Yoga instruction. Knowledgeable of various beers, wine and spirits and is able to perform basic bartending and to provide beverage service to guests. Know, communicate and train to Forbes and AAA Dining and service standards. Assist General Manager with end of season performance review for front of house staff. Willingness to work in a fast-paced, team-oriented environment Uphold and abide by all Broadmoor policies, procedures, and safety guidelines Other duties as assigned This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change. What we are looking for: High school diploma or GED; Bachelor’s degree preferred; and at least two (2) year of related supervisory experience. Valid U.S. Driver’s License preferred in order to assist with transporting guests and other guest related activities.

Any employee driving a Broadmoor vehicle must be 18 years or older

Enthusiastic, friendly, and energetic team member who works well with others Strong interpersonal communication skills While performing the duties of this job the employee will be at an altitude of greater than 9,000 feet which the employee will have to acclimate to daily. The employee is occasionally required to sit, climb, stoop, kneel, crouch or crawl. The employee is regularly required to lift up to 50 pounds. The employee is occasionally required to lift/pull/push up to 100 pounds with assistance. *Reasonable accommodations will be made for individuals with disabilities* Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests. Why Choose The Broadmoor (Benefits) Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world. Career Development

– We invest in our employees As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career. The application deadline for this position is

March 29 th , 2024

to beconsidered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.

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