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Night Auditor

2 months ago

Dripping Springs, United States Camp Lucy Full time

Hours: 11 pm to 7 am, Part Time, Sunday and Monday nights and occasional relief for vacations.

Camp Lucy is looking for a Front Desk Agent for their Luxury resort, located in Dripping Springs, TX. We are looking for a personable, friendly team member with a guest-first mentality and a fantastic work ethic. Camp Lucy is nestled on a gorgeous Hill Country Ranch overlooking Onion Creek in Dripping Springs. Home to the premier wedding and special event venues and luxury accommodations

Benefits:

  • Company discounts
  • Lucrative referral program
  • Health benefits for Full-time employees
  • Paid Holidays for Full-time employees
Requirements:
  • Must work Overnight
  • Must have TABC and Food Handlers or willing to obtain one
  • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged.
  • Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction.
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone.
  • Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone.
  • Assists with the responsibilities and duties of Concierge and Guest Experience Services
  • Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.
  • Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary
  • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
  • Effectively monitors all daily operations in the lodging office for both the staff and the guests
  • Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
  • Other duties as assigned