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Patient Care Coordinator
3 months ago
Patient Care CoordinatorWe don't just have a mission statement...we have a mission.At Heron Ridge Associates, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.Heron Ridge Associates is a premier outpatient private practice that offers mental health and chemical dependency programs with five convenient locations in Ann Arbor, Ann Arbor Arlington, Bingham Farms, Brighton, and Plymouth. We seek a Full-Time, Patient Care Coordinator to join our outstanding team at our Ann Arbor, MI location.The Patient Care Coordinator will be responsible for the effective and efficient daily operations of a clinic site, including office supervision.Schedule: Monday - Thursday, 9:30 am - 6:00 pm, Friday, 9:00 am - 5:00 pmCompensation: The pay range for this position is $14.00 to $17.00 per hour. Pay is based on several factors, including but not limited to education, work experience, licensure/certifications, etc.Requirements: High School graduate: advanced college business coursework preferred. Five years of office background with increasing levels of responsibility in Behavioral Healthcare or a similar setting; general knowledge of outpatient behavioral healthcare systems Comfortable on computers (EMR experience preferred) Good customer relations and communication skills Must be well-organized and detail-oriented.Job Responsibilities: The ability to speak clearly in sentences in standard English on a one-to-one basis using appropriate vocabulary and grammar to obtain and explain information. The ability to read and write English text to communicate information clearly and legibly using software applications. Ability to write clear and concise reports and memoranda. Ability to compute rates and percentages and make changes. Ability to analyze information in a patient account to identify relationships and formulate logical conclusions. Ability to establish and maintain cooperative working relationships with patients, co-workers, professional staff, supervisors, and the public. Ability to maintain equanimity in the face of resistance or contrary opinions. Ability to persuade others to accept a specific opinion or action. Ability to perform with frequent interruptions and distractions; prioritize assignments; and complete heavy workload within established periods. Analyze information, problems, situations, practices, or procedures to define the problem or objective. Act when answers to a problem are not readily apparent in equivocal circumstances. Make appropriate job decisions by following standard office policies and thinking through the consequences of a decision before making it. Recognize an emergency and take appropriate action. Knowledge of federal/state affirmative action and equal employment laws/regulations sufficient to implement personnel policies. Encourage individuals; establish rapport and gain the trust of others; listen perceptively and convey awareness. Interact diplomatically with the public. Organize material and information to optimize efficiency and minimize duplication of effort.Physical Demands: Must be able to sit for extended periods, at least 75% of the day. Must see well enough to read computer screens and written material. Must hear well enough to communicate with others in person and on the telephone. Must be able to move about the department, including daily bending and stooping. Must occasionally lift 40 pounds (
