Customer Advocate

4 months ago

Vancouver, United States Graphic Packaging International Full time

Customer Advocate

Tracking Code 13682-159 Job Description **Summary** The Customer Advocates (CA) primary responsibility is providing exceptional customer service to our strategic account base. This will be accomplished by managing projects, collecting & distributing information, communicating with the customer and the plant, and proactively looking for ways to increase the value that we bring to our customers. The position will also be responsible for all aspects of managing house accounts. The position will handle all existing customer issues except major projects that require the sales reps direct involvement. The CA will ideally begin transitioning into the role on the first couple of orders and eventually be the contact for most of the customers needs.

**Essential Duties and Responsibilities:**

* Sales order and job folder creation

* Job creation & job flow checklist

* CAD request Layout

* New business checklist & meeting

* Combo orders and generate accurate specs

* Graphics management

* Press checks

* Shipping releases

* Customer interface

* Monthly sales forecast

* Board forecasting

* Handling quality issues and NCRs

* Account development and growth

* RFQs for existing accounts

* Ability to work 8 hours/day plus overtime as required

**Required Skills:**

* Solid understanding of customer account management

* General understanding and experience with ERP business application, (SAP preferred)

* High degree of organization and attention to detail

* Successful time management and prioritization skills

* Effective written and oral communication

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

* Microsoft Office Skills

**Education and/or Experience**

Two year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. .

Job Location Vancouver, Washington, United States Position Type Full-Time/Regular Salary Grade 86 ** Apply**

** Share**

  • Guest Advocate

    2 weeks ago

    Vancouver, Washington, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional shopping experience for our guests, ensuring that they feel welcome, inspired, and rewarded.Key ResponsibilitiesProvide exceptional customer service, responding to guest...

  • Customer Support Specialist

    4 weeks ago

    Vancouver, Washington, United States Graphic Packaging International Full time

    Customer Advocate Overview: The primary role of the Customer Advocate (CA) is to deliver outstanding customer service to our key account portfolio. This will be achieved through effective project management, information gathering and dissemination, and maintaining clear communication with both customers and internal teams. The CA will proactively seek...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Washington, United States Graphic Packaging International Full time

    **Job Summary**The Customer Advocate is a key member of our team, responsible for providing exceptional customer service to our strategic account base. This role involves managing projects, collecting and distributing information, communicating with customers and the plant, and proactively looking for ways to increase the value we bring to our...

  • Customer Engagement Specialist

    4 weeks ago

    Vancouver, Washington, United States Precision Solutions Full time

    About Us:Precision Solutions is a leading firm in sales and business development, representing esteemed clients within the telecommunications sector. Our mission is to enhance brand visibility and foster customer engagement for our clients. Position Overview:As a Client Support Team Member, you will collaborate with both clients and customers to elevate...

  • Customer Engagement Specialist

    4 weeks ago

    Vancouver, Washington, United States Precision Solutions Full time

    About Us:Precision Solutions is a leading firm in sales and business development, representing esteemed clients in the telecommunications sector. Our mission is to enhance brand visibility and foster customer engagement. Position Overview:As a Client Support Team Member, you will collaborate with both clients and customers to elevate brand recognition within...

  • Customer Service Representative

    2 days ago

    Vancouver, Washington, United States Sea Mar Community Health Centers Full time

    Job Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping...

  • Customer Engagement Specialist

    4 weeks ago

    Vancouver, Washington, United States Precision Solutions Full time

    About Us:Precision Solutions is a leading firm in sales and business development, specializing in representing esteemed clients within the telecommunications sector. Our Mission:We strive to enhance our clients' brand visibility and foster increased customer interaction. Our recent growth and achievements underscore our dedication to delivering results and...

  • Customer Engagement Specialist

    4 weeks ago

    Vancouver, Washington, United States Precision Solutions Full time

    Precision Solutions is a leading firm in sales and business development, specializing in representing esteemed clients within the telecommunications sector. Our primary objective is to enhance our clients' brand visibility and foster customer engagement. This year, we have experienced remarkable growth, underscoring our dedication to delivering results and...

  • Customer Service Representative

    1 week ago

    Vancouver, Washington, United States SeaMar Community Health Centers Full time

    Job Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping...

  • Mental Health Advocate

    3 weeks ago

    Vancouver, Washington, United States SEA MAR Community Health Centers Full time

    Job SummarySEA MAR Community Health Centers is seeking a highly motivated and compassionate Certified Peer Counselor to join our Behavioral Health Program in Vancouver, WA. As a Certified Peer Counselor, you will play a vital role in providing behavioral health crisis intervention services to individuals in need.Key ResponsibilitiesProvide outreach,...

  • Overnight Domestic Violence Shelter Advocate

    11 hours ago

    Vancouver, United States YWCA Clark County Full time

    Job DescriptionJob DescriptionStatus: FulltimeHours: 40 hours per week (32 work, 8 company-sponsored time)Company Sponsored Time: We are piloting a 4-day, 32-hour work week, and YWCA will provide this role 8 hours of Company Sponsored Time for you to use on Fridays to maintain work-life balance while maintaining pay at 40 hours a weekPay Range: $25.00 per...

  • CT Technologist

    2 weeks ago

    Vancouver, Washington, United States Health Advocates Network-Allied Full time

    Job SummaryHealth Advocates Network-Allied is seeking a skilled CT Technologist for a travel assignment in Vancouver, Washington.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalShift: 12 hours, daysEmployment Type: TravelAs a CT Technologist with Health Advocates Network-Allied, you will have the opportunity to...

  • Travel CT Technologist

    5 days ago

    Vancouver, Washington, United States Health Advocates Network-Allied Full time

    Job Title: CT TechnologistWe are seeking a skilled CT Technologist to join our team at Health Advocates Network-Allied. As a CT Technologist, you will be responsible for operating CT scanners to produce high-quality images for diagnostic purposes.Job Requirements:1 year of experience as a CT TechnologistAmerican Heart Association BLS certificationARRT...

  • CT Technologist

    2 weeks ago

    Vancouver, Washington, United States Health Advocates Network-Allied Full time

    Job SummaryHealth Advocates Network-Allied is seeking a skilled CT Technologist for a travel assignment in Vancouver, Washington.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalShift: 12 hours, daysEmployment Type: TravelWe are urgently hiring a CT Tech in the Vancouver, WA area. The ideal candidate will have 1...

  • Veterinary Care Specialist

    2 weeks ago

    Vancouver, Washington, United States Banfield Pet Hospital Full time

    About This RoleWe are seeking a highly skilled and compassionate Veterinary Assistant to join our team at Banfield Pet Hospital. As a Veterinary Assistant, you will play a vital role in ensuring the health and well-being of our furry patients.Key ResponsibilitiesSupport veterinarians and veterinary technicians in providing quality veterinary care to...

  • Client Relations Associate

    4 weeks ago

    Vancouver, Washington, United States Precision Solutions Full time

    About Precision Solutions:We are a distinguished marketing and consulting agency focused on delivering exceptional client service in the dynamic Marketing and Client Service sector. Our organization collaborates with some of the most prestigious brands in the telecommunications field, advocating for equitable access to reliable telecommunications...

  • COVID-19 Infection Control Administrative Assistant

    4 weeks ago

    Vancouver, Washington, United States Clark County Full time

    Position Overview The Administrative Assistant II plays a crucial role in supporting the COVID-19 and Infection Prevention initiatives at Clark County Public Health (CCPH). This role primarily focuses on delivering exceptional customer service to both internal and external stakeholders by executing a variety of moderately complex administrative tasks that...

  • Segment Director

    1 week ago

    Vancouver, United States Seequent Full time

    Segment Director - MiningThe CompanySeequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they...

  • Bakery Sales Associate

    4 weeks ago

    Vancouver, Washington, United States Kroger Full time

    Job Overview Support customers and ensure bakery items are well-stocked. Uphold the company's fundamental values of respect, honesty, integrity, diversity, inclusion, and safety. Key Responsibilities - Exhibit Customer 1st behavior; provide and inspire fellow associates to deliver outstanding customer service - Stay informed about sales and anticipate...

  • Lead Project Engineer

    4 weeks ago

    Vancouver, Washington, United States Kintec Recruitment Full time

    We are seeking a skilled professional to fill the role of Project Engineering Manager for a prominent engineering firm specializing in innovative carbon capture and hydrogen initiatives.Role OverviewThe successful candidate will serve as the Project Engineering Lead during the EPCM phase of a significant upcoming initiative. Ideal applicants will have a...