HR Help Desk Agent

2 weeks ago


Louisville, United States Tata Consultancy Services Full time

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available.These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.

5 days Work from office is mandatory requirement of the role.

4 +years of Experience invoice process - Mandatory

- Experience inHR Helpdesk - PREFERRED, not required

- Good understanding of HR Systems Workday and case management tools like ServiceNow PREFERRED, not required

- Understanding of Service level agreements

- Understanding of the Telephony tools e.g. Avaya

Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

- Ensure call details are logged in the ticketing tool with proper notes

- Ensure data privacy processes is followed with upmost focus

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

The HR Call Center Representative provides centralized human resource services

spanning payroll, benefits and other transactions. The

HR Call Center Representative assumes ownership and leads advanced and highly

specialized administrative/operational/customer

support duties that require independent initiative and judgment

The HR Call Center Representativeensures efficiency of service center operations,

technology and transaction processes. Establishes

standards and procedures for handling employee questions, transactions and

administration of human resource programs. Coordinates

services with the human resource information systems, human resource program

managers and technology specialists. Decisions are

regarding the daily priorities for an administrative work group and/or external vendors

including coordinating work activities and monitoring

progress towards schedules/goals, and often oversees work of others and/or is the

primary administrative owner of a main process,

program, product or technology. Works within broad guidelines with little oversight.

Required Qualifications
•1 - 5 years of experience

Local candidates will only be considered.

Onsite in Louisville, KY

USC/GC ONLY

40 Hours per Week


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