Front Desk Agent

2 months ago


Louisville, United States Holiday Inn Express Louisville Airport Expo Center Full time
Description

AM and PM Shifts Available.  7am-3pm and 3pm-11pm.

Role Responsibilities:

As a Front Desk Agent you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times:

  • Maintain a high level of service and hospitality.
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
  • Post guest charges, collect payments and follow all cash handling procedures that are required.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

    Skills:

    • Previous work experience in a similar role
    • Experiences with some hotel reservations software
    • Understanding of how travel planning websites operate, like Booking and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills

      Source: Hospitality Online


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