Front Desk Agent
2 months ago
**Full Job Description -**
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Wyndham experience preferred, not required.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**What are we looking for?**
Since being founded in 1919, Wyndham Hotels Worldwide has been a leader in the hospitality industry. Today, Wyndham remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- **Open Interviews all week on property.**
**Please directly contact with any questions -**
**Super 8 Louisville Airport**
**Cell
- 732-668-6216**
**Job Types**: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
**Benefits**:
- Employee assistance program
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Work setting:
- In-person
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hotel experience: 1 year (preferred)
Work Location: In person
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