Help Desk Analyst

4 days ago

Louisville, United States Home of the Innocents Full time

Join Home of the Innocents (HOTI), a non-profit dedicated to supporting children and families in our community. Our mission is to enrich lives with hope, health, and happiness. As one of only two certified Sanctuary Organizations in Kentucky, we prioritize safety and recovery through trauma-informed practices. Our leadership is committed to developing a diverse, inclusive, and values-led workforce.

If you're passionate about making a difference for children, families, and our community, we invite you to apply

A Day in the Life:

As an Help Desk Analyst, you will play a vital role in supporting our IT infrastructure, providing troubleshooting assistance, and ensuring smooth computer operations across the organization. The primary objective of the Help Desk Analyst is to maintain the safety of children under our care and deliver respectful and efficient IT support to staff and clients.

Work/Life Balance: This role is Full-time, Monday-Friday, 40 hours/week

Help Desk Analyst Responsibilities:

  • Provide on-site and off-site support for computer users as needed
  • Maintain daily computer operations
  • Troubleshoot and resolve technology-related issues with staff
  • Perform help desk tracking and reporting
  • Offer first-level IT assistance for end-user issues
  • Monitor and manage help desk work order priorities
  • Set up and implement new hardware and software
  • Install, configure, and set up workstations, printers, and peripherals
  • Maintain assigned work areas in a safe and attractive manner
Help Desk Analyst Skills and Qualifications:
  • Associate degree in Computer Technology or related is preferred
  • Must have a working knowledge of windows-based desktop operating systems (Windows 7 and above)
  • Proficiency using Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) required
  • Working knowledge of networked computer environment
  • Experience in adopting new technology (hardware and/or software)
  • Previous experience troubleshooting and repairing computer hardware preferred
  • Ability to interact tactfully with personnel, residents, family members, visitors, government agencies, and the general public
  • Willingness to seek out and incorporate new methods and principles into existing information management practices
What you'll receive as a valued member of Home of the Innocents:
  • Full Healthcare and Benefits package
  • Paid Time Off
  • 401k Retirement Fund Investment opportunity
  • Training and certification opportunities
  • Continued education programs
  • Tuition Reimbursement
  • Student Loan Forgiveness opportunity through Public Service Loan Forgiveness*
  • Sanctuary Certified Organization
*Program provided by U.S. Department of Education.

Other details
  • Pay Type Hourly
  • Required Education High School


Apply Now

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