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Front Desk Agent

3 months ago

Louisville, United States Holiday Inn Express & Suites Louisville Downtown Full time
Description

Hotel Front Desk Agent/ Saturday & Sunday AM/PM SHIFTS

Are you looking to join a team of dedicated Hotel Front Desk professionals in Louisville, KY, US? We are currently seeking an individual to be the welcoming face of our hotel, ensuring our guests have a comfortable and enjoyable stay. Your responsibilities will include confirming reservations, assisting with check-ins, assigning rooms, handling special requests, verifying payments, and effectively communicating with other hotel staff. By becoming part of the IHG family of hotels, you will not only contribute to our guests' experiences but also enjoy travel discounts at IHG properties worldwide. If you meet the qualifications for this role, apply today to seize this opportunity We have both full-time and part-time positions available. Don't miss out - reach out now if interested

Responsibilities

•Greet and check in hotel guests upon arrival
•Ensure that rooms are correctly booked and allocated to guests
•Follow all credit, cash-handling, and check-cashing protocols
•Keep up-to-date records of room availability, prices, and types
•Present guests with hotel services and alternatives in order to increase sales
•Be informed of the hotel's amenities, services, and activities
•Communicate room status updates with housekeeping staff
•Refresh meeting rooms as needed
•Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine.

Qualifications

•High school diploma or equivalent
•Previous customer service or hospitality experience is preferred
•Working knowledge of Opera is a bonus
•Excellent communication skills in English, the primary language used in the workplace
•Ability to stand for extended periods of time (8 hours per shift)
•Ability to lift up to 40 pounds
•Strong typing, grasping, writing, and listening skills
•A positive attitude is essential