Director, Customer Operations

4 weeks ago


Atlanta, United States EngineeringUK Full time

Sector: Retail and Wholesale Role: Director Contract Type: Permanent Hours: Full Time The Director, Customer Operations on the Roark Account Team is responsible for interfacing with customers and the account team to configure and own fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy. Working closely with the sales team and our customers, this role plays a key role in driving beverage quality, revenue, and profit for the System while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier. This role is responsible for building out the customer operations plans and identifying opportunities to better drive quality, service, and productivity across the system. What You'll Do for Us Lead customer selling efforts of operational products & services and customer stewardship. Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing). Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team. Lead the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts. Identify key drivers of service in order to create solutions to beverage equipment-related expenses that decrease costs, increase quality, and deliver additional profit to the customer and The Coca-Cola Company. Qualifications & Requirements BS/BA (or equivalent) required. MS/MA/MBA (or equivalent) preferred. Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers. 3 or more years of customer management experience or customer operational management experience. 2-4 years of general Operations experience. 2-4 years of Project Management experience. Experience working with data, specifically manipulation and analysis. Functional Skills: Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the Coca-Cola operational value proposition both written and verbally. Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability. What We Can Do For You Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico. Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. Skills: Leadership Waterfall Project Management Business Planning Sales Process Relationship Building Customer Relationship Management (CRM) Sales Management Consultative Sales Management Sales Forecasting Group Problem Solving Communication Operational Assessment Long Term Planning Decision Making Business Development Solutions Selling Company Learn more about this company Visit this company’s hub to learn about their values, culture, and latest jobs. #J-18808-Ljbffr


  • Operations Director

    6 days ago


    Atlanta, Georgia, United States Quick Holdings LLC Full time

    About Quick Holdings LLCWe are a leading logistics company seeking an experienced Operations Director to lead our warehouse team. This is a full-time position requiring 10+ hours of work per day.Job Summary:The Operations Director will oversee the daily operations of our warehouse, ensuring efficient production schedules and high-quality products.This role...


  • Atlanta, Georgia, United States StubHub Full time

    Global Customer Success DirectorAt StubHub, we are seeking a highly skilled Customer Success Director to lead our global customer service and operations team. As a key member of our leadership team, you will be responsible for driving strategic initiatives to deliver exceptional customer experiences and results.With 10+ years of operations leadership...


  • Atlanta, United States Leak Pros of GA Full time

    Leak Pros is seeking their next Director of Operations who will be a leader in their growth and will benefit personally and professionally due to their involvement in the current positive momentum!Leak Pros of Georgia is committed to exceptional service and quality results, with a strong emphasis on customer satisfaction. The company culture fosters a...


  • Atlanta, Georgia, United States RemX Full time

    Job Title: Administrative Operations DirectorRemX is seeking an experienced Administrative Operations Director to oversee the day-to-day operations of our cold storage facility in Hazel Township, PA. The ideal candidate will have a strong background in customer service, administration, and conflict resolution.We offer a competitive salary of $ $60,000 -...


  • Atlanta, Georgia, United States Sotera Health Services, LLC Full time

    Job OverviewSotera Health Services, LLC is seeking a highly skilled Customer Service Director to lead our customer support team. The ideal candidate will have extensive experience in managing customer-facing teams and ensuring exceptional customer satisfaction.The Customer Service Director will be responsible for supervising the day-to-day operations of the...


  • Atlanta, Georgia, United States HR Value Partners Full time

    Site Operations Director OpportunityWe are seeking a seasoned Site Operations Director to join our team at Interstate Sealant and Concrete. In this critical role, you will be responsible for leading our site operations team, ensuring all projects are executed safely, efficiently, and to the highest standards.The ideal candidate will have a minimum of 3 years...


  • Atlanta, United States Unifi Aviation, LLC Full time

    Director of Operations- Wheelchair   The Director of Operations - Wheelchair is responsible for delivering clear direction, leadership, and support to the wheelchair operations team to ensure customer, operations, and financial goals are met.  The Director of Operations focuses on developing a culture of pride that consistently delivers safe, efficient,...


  • Atlanta, Georgia, United States UP Entertainment Full time

    Job Summary:The Customer Experience Director at UP Entertainment plays a pivotal role in delivering exceptional experiences for subscribers and viewers. This leadership position oversees the technical and customer service support for streaming services, including UP Faith & Family and GaitherTV+, as well as UPtv viewers. The director is responsible for...


  • Atlanta, Georgia, United States Hampton Inn by Hilton Augusta Full time

    Job Title: Customer Service DirectorThe role of the Customer Service Director at Hampton Inn by Hilton Augusta involves overseeing the coordination of front office activities and resolving issues arising from guests' complaints, reservations, and room assignments. This position requires effective communication and problem-solving skills to ensure exceptional...


  • Atlanta, United States Unifi Aviation, LLC Full time

    Job DescriptionDirector of Operations- Wheelchair The Director of Operations - Wheelchair is responsible for delivering clear direction, leadership, and support to the wheelchair operations team to ensure customer, operations, and financial goals are met.  The Director of Operations focuses on developing a culture of pride that consistently delivers safe,...


  • Atlanta, Georgia, United States The Gathering Spot Full time

    Job Title: Restaurant Operations DirectorWe are seeking a highly skilled and experienced Restaurant Operations Director to join our leadership team at The Gathering Spot's onsite restaurant in the heart of Washington, D.C.Salary Range: $60,000 - $80,000 per year, depending on experience.About the RoleThis is a senior management position responsible for...


  • Atlanta, Georgia, United States PRACTICE HOSPITALITY AT COLEE LLC Full time

    About the OpportunityWe are seeking an experienced Director of Food and Beverage to lead our team at Hotel Colee, a top Atlanta hotel recognized in Conde Nast Traveler's 2021 Reader's Choice Awards.Job OverviewThe Director of Food & Beverage is responsible for coordinating all aspects of group meeting/banquet functions held at the Hotel. This includes daily...


  • Atlanta, Georgia, United States Cutting Edge Pizza And Wings Llc Full time

    Job OverviewCutting Edge Pizza And Wings Llc is seeking an Operational Director to oversee the retail sales team. The ideal candidate will have prior experience in retail or customer service and be able to lead a team effectively.The estimated salary for this position is $50,000 - $65,000 per annum, depending on location and qualifications.Key...


  • Atlanta, Georgia, United States NCR Corporation Full time

    Job Description">About NCR VOYIX CorporationNCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe, we have been the global leader in consumer transaction technologies for nearly 140 years....


  • Atlanta, Georgia, United States Aqua-Tots Swim School Full time

    Park Pool Operations DirectorEstimated salary: $60,000 - $70,000 per year.The Park Pool Operations Director is responsible for overseeing the operation of pool facilities at Aqua-Tots Swim Schools. Key responsibilities include:Maintaining pool environment to ensure adherence to Aqua-Tots brand standardsEnsuring the aquatic safety of teammates and...

  • Operations Director

    4 days ago


    Atlanta, United States CADRE, Inc. (Communities Aligned for Deeply Rooted Elderhood) Full time

    CADRE’s inaugural Operations Director coordinates efforts with the Executive Director to provide management, planning, and enhancement of organizational, programmatic, and financial systems and infrastructure; stewards the organizational culture of transparency, equity, and inclusion; participates in strategic leadership activities and compliance...

  • Operations Director

    5 days ago


    Atlanta, United States CADRE, Inc. (Communities Aligned for Deeply Rooted Elderhood) Full time

    CADRE’s inaugural Operations Director coordinates efforts with the Executive Director to provide management, planning, and enhancement of organizational, programmatic, and financial systems and infrastructure; stewards the organizational culture of transparency, equity, and inclusion; participates in strategic leadership activities and compliance...


  • Atlanta, United States Restaurant Equipment Market LLC Full time

    Restaurant Equipment Market LLCWe are seeking a highly skilled Sales Operations Director to join our team at Restaurant Equipment Market LLC in Atlanta, USA.Job Summary:The Sales Operations Director will be responsible for leading all customer-facing activities, including retail store operations, sales team management, and business development. The ideal...


  • Atlanta, Georgia, United States Global Elite Group Full time

    Airport Operations Director OpportunityAt Global Elite Group, we are seeking an experienced Airport Operations Director to lead our team and oversee daily airport operations at Hartsfield-Jackson Atlanta International Airport.The ideal candidate will have a strong background in aviation security and management, with the ability to build and maintain new...


  • Atlanta, Georgia, United States Hilltop Residential Full time

    Community Director Job OpportunityHilltop Residential, a world-class real estate investment company, seeks an experienced Community Director to oversee the daily operations of its multifamily properties. The ideal candidate will have prior experience in community management and a proven track record of success in leading teams and achieving occupancy and...