Customer Operations Director

4 weeks ago


Atlanta, Georgia, United States NCR Corporation Full time
Job Description">

About NCR VOYIX Corporation

NCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe, we have been the global leader in consumer transaction technologies for nearly 140 years. Today, we transform the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

We create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Job Responsibilities

The Client Success Executive (CSE) plays a key role in ensuring the operational health of the customer and delivery excellence across NCR VOYIX. This position requires skills in relationship management, analysis, and providing general ownership in a customer-facing role.

  • Service Delivery responsibilities for selected accounts
  • Transfer industry, technical, and product knowledge to customers and partners
  • Provide high-level and detailed solutions/technology/product consulting, technical and sales support within customer portfolio
  • Perform in-depth and high-level technical presentations for customers, partners, and prospects
  • Provide consultative support in other areas of the business
  • Proactively plan to prevent post-sales issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organizations
  • Achieve goals for retention, NPS, customer satisfaction and growth
  • Work closely with the AE and CSE to ensure overall customer strategy is maintained

$85,000 - $115,000 per year



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