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Client Services Manager

4 months ago

Newton, United States MITTERA Full time

Job Type

Full-time

Description

The Client Service Manager serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, bind, and mailing of projects with the various teams within Mittera who produce their jobs. In addition, the Client Service Manager facilitates informative meetings to share requirements internally and works with Sales to coordinate customer meetings as appropriate. This position also oversees and manages the assignment of clients to the Client Services team.

Essential Duties and Responsibilities

•Manage customer accounts while leading the team members to effectively do the same.

•Review/approve payroll for employees on a bi-weekly basis.

•Help to ensure the Client Service team is the voice of the customer within the company.

•Support Sales in efforts to prospect, sell and grow our business by effectively managing projects once they are sold. Work with Sales on any process improvement opportunities to facilitate this objective.

•Regularly ensure workload leveling across Client Service team

•Develop/monitor training plans for newer employees, and /or employees needing additional training in specific areas.

•Ensure back-up plans are in place for all major accounts.

•Provide ongoing, constructive feedback to employees on the Client Services team.

•Facilitate weekly team meetings.

•Assign new jobs/accounts as they are sold.

•Guide team members in holding pre-production meetings for new customers and /or projects.

•Work with General Manager on Annual reviews for employees on the team.

•Identify and help implement process improvement opportunities in our facility and/or across all Mittera facilities.

•Keep the General Manager and Production Manager updated on important issues regularly.

•Assists with other projects as identified.

Requirements

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In keeping with Mittera's philosophy that each individual should be encouraged to reach his or her full potential, and in compliance with the American's with Disabilities Act (ADA), reasonable accommodations or modifications will be made for qualified individuals with disabilities to perform the essential functions of this position. Hours may vary depending on departmental staffing needs.

•3-5 years of related experience in customer service and management.

•Experience in printing production processes is a plus but not required

•Must be well organized, able to respond quickly to changing situations

•Must have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required

•Effective communications skills with all levels within the organization, clients, and outside vendors

•Strong computer skills and proficient in Microsoft products, especially in Excel.

•Detail oriented; excels in problem identification and resolution

•Able to work through customer demands and shifting priorities

•Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

•Must have the ability to work effectively in stressful situations and meet stringent deadlines

•Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems

•Able to work non-traditional hours (as needed)

Salary Description

$70,000 Per Year