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Client Relations Specialist

2 months ago

Newton, United States Qood Full time

Position: Client Relations Executive

Benefits: Comprehensive health and wellness benefits, opportunities for professional development.

Job Overview: As a Client Relations Executive, you will be responsible for delivering exceptional customer service and fostering strong relationships with clients.

Key Responsibilities:

  • Perform front desk operations, addressing customer inquiries in a courteous manner.
  • Respond to client requests promptly and manage inquiries with professionalism.
  • Ensure all customer interactions are handled with care, adhering to company policies, and escalate issues as necessary.
  • Maintain accurate records of client communications in the internal CRM system.
  • Utilize sales and skincare knowledge to inform clients about our products and services.
  • Build rapport with clients to enhance customer loyalty and retention.
  • Promote and recommend products and services to optimize sales opportunities.
  • Investigate and resolve customer issues effectively, ensuring timely follow-up.
  • Collaborate with therapists to guarantee high levels of client satisfaction.
  • Assist in scheduling appointments and follow-ups regarding treatment progress.
  • Support the training of new staff to uphold exceptional customer service standards.
  • Report weekly to the Customer Success Manager regarding customer engagement and service metrics.
  • Manage point-of-sale systems and oversee daily operational procedures.
  • Ensure the cleanliness and organization of the service area.

Qualifications:

  • Professional certification in any field.
  • A minimum of 3 years of experience in a related industry.
  • Proficient in English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Digitally adept with proficiency in MS Office applications.

Note: Please submit your resume to enhance your visibility to potential employers. Your profile can be updated to reflect your qualifications.