Client Service Coordinator

6 months ago


Newton, United States Banfield Full time

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl



  • Newton, United States SDL Search Partners Full time

    About the job Client Service Associate Client Service Associate Greater Boston based Wealth Management firm is seeking a Client Service Associate to add to their Wealth Advisory group. This is a great role for anybody looking to launch their career in Wealth Management - this position provides the opportunity to learn and grow alongside some of the best in...


  • Newton, Massachusetts, United States Cerulean Consulting Inc. Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Client Services Associate. As a key member of our customer service division, you will be responsible for delivering exceptional service to our clients and driving business growth through personalized communication and relationship building.Key...


  • Newton, Massachusetts, United States SpeedPro Full time

    At SpeedPro, we're on a mission to help businesses thrive through innovative visual experiences. As a Client Service Manager, you'll be the linchpin between our studio and clients, developing lasting relationships and driving sales through a consultative approach.About the Role:Generate leads, prepare estimates, and win business while providing exceptional...


  • Newton, Massachusetts, United States JobRialto Full time

    Job Summary: As a Medical Social Worker at JobRialto, you will provide and coordinate social services for patients from birth to over 100 years in their homes. Your role will involve advocating for patients who are working through psychological, health, family, and financial struggles. You will assess the mental and emotional stability of the patient by...


  • Newton, New Jersey, United States Zufall Full time

    Job SummaryZufall Health is seeking a skilled Clinical Services Coordinator to join our team. As a key member of the Care Team, the successful candidate will assist patients and their families in accessing appropriate clinical and social services.Key ResponsibilitiesAssist patients and their families in accessing clinical and social servicesWork as part of...


  • Newton, United States Project Self-Sufficiency Full time

    Full-time professional needed to recruit, train, and manage volunteers and connect individuals and families with community resources and services at the Family Success Center. This role involves coordinating volunteer activities, maintaining volunteer records, ensuring a positive experience for all volunteers, assessing client needs, providing information...


  • Newton, New Jersey, United States Center for Humanistic Change of NJ, Inc. Full time

    Job OverviewCenter for Humanistic Change of NJ, Inc. is seeking a dedicated individual to join our team as an Assistant Manager for our Stillwater Group Home. This role offers a competitive salary of $23.00 per hour and the opportunity to make a meaningful difference in the lives of individuals with developmental disabilities.The ideal candidate will have...


  • Newton, Massachusetts, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled Labor and Delivery Travel Nurse RN to provide high-quality patient care in a dynamic and challenging environment.Job Requirements and DetailsSpecialty: Labor and DeliveryDiscipline: RNEmployment Type: TravelShift: 12 hours, nightsHours per Week: 36 hoursDuration: 12 weeksHealthEcareers - Client offers a...


  • Newton, Massachusetts, United States Bank of America Full time

    Job Description:At Bank of America, we are committed to helping our clients achieve their financial goals through exceptional relationship management. As a Client Relationship Specialist, you will play a critical role in supporting our Financial Advisors to develop and enhance existing client relationships.Key Responsibilities:Serve as a key point of contact...


  • Newton, United States Dana-Farber Cancer Institute Full time

    Overview Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, such as patient reception duties, organizing necessary materials for the patient’s imaging procedure, review of complex patient appointment sets, ordering lab work and additional...


  • Newton Highlands, United States VCA Animal Hospitals Full time

    VCA Rotherwood Animal Hospital has been fortunate to work with pets and their people in the Newton community, for more than 45 years. This longevity has allowed us to develop lasting client relationships that span generations, of people and pets both! We are looking for people who have a passion for pets and their people, and understand the importance of...


  • Newton, Massachusetts, United States SpeedPro Boston Metrowest Full time

    Job Title: Visual Experience CoordinatorJob Summary:We are seeking a highly motivated and detail-oriented Visual Experience Coordinator to join our team at SpeedPro Boston Metrowest. As a key member of our sales team, you will be responsible for managing the sales process from marketing to estimating and closing deals. You will be the initial contact with...


  • Newton, Massachusetts, United States Dana-Farber Cancer Institute Full time

    Job SummaryWe are seeking an Imaging Services Coordinator to join our team at Dana-Farber Cancer Institute. This role will be responsible for providing administrative support to the Imaging Support Services department, ensuring the smooth operation of our imaging services.Key ResponsibilitiesAdministrative Support: Verify complex appointment sets, acquire...


  • Newton, United States Bright Horizons Children's Centers Full time

    The Client Marketing Associate role leverages expertise in marketing service and communications by taking in all marketing requests from client relationship partners, keeping the requests organized, staying on top of the details for each client, and bringing these projects to completion. This role requires being organized and able to deliver on critical...


  • Newton, United States Fanning Personnel Full time

    Senior Client Wealth AssociateA Boston base investment firm is seeking an Associate to work in a fast-paced environment who is a highly organized, proactive individual.The purpose of this role is to support a Relationship Manager and maintain the client accounts and provide portfolio account maintenance, operational, prepare client meeting presentations,...


  • Newton, Massachusetts, United States Business Intelligence Advisors Full time

    Job OverviewBusiness Intelligence Advisors is seeking a highly skilled Strategic Project Coordinator to lead intelligence collection efforts for due diligence projects. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a keen understanding of business operations.Key Responsibilities:Develop and implement...

  • Program Coordinator

    2 months ago


    Newton, United States Project Self-Sufficiency Full time

    The full-time Program Coordinator will coordinate all aspects of the Smart Parents, Smart Communities program, will supervise the Counselor/Parent Coach, Social Media Coordinator, and parent trainers, and will report to the Program Supervisor. In addition, the Program Coordinator will collect and use data to inform ongoing monitoring and improvement of the...

  • HVAC Service Manager

    3 months ago


    Newton, United States Fraser Engineering Company, Inc Full time

    Fraser Engineering Company has a great opportunity for you! Fraser Engineering Company, Inc. is a Newton MA based Mechanical Contractor. For over 70 years we have been a family first business built on outstanding craftsmanship, constant improvement and collaborative partnerships with our customers. We are looking for an experienced HVAC Service Manager! If...

  • Clinic Coordinator

    6 days ago


    Newton, United States Dana-Farber Cancer Institute Full time

    This position is 100% on-site Monday through Friday 9:30am-6pm and is eligible for a $500 sign-on bonus! Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among...


  • Newton, United States Express Employment Full time

    Job DescriptionJob DescriptionTop JobLocated in Newton, MASalary: $20.00/hourOur client, a high-end distributor of kitchen and bath products, is looking for a Customer Service Representative to join their close-knit team in Newton!Schedule: Monday-Thursday 8:30AM-5:00PM - Friday 8:00 AM - 4:30 PMPay: $20.00/hourResponsibilities of the Customer Service...