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Front Desk Coordinator
2 months ago
Are you ready to be part of a growing, value centric healthcare organization? At
SOL Mental Health
, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. Be part of a special team of clinicians and support experts in Colorado, Maryland, New York, and Texas
As a Medical Office Receptionist, you will play a key role in supporting all office operations. Under the direction of the Office Manager, you will assist patients, clinicians, and non-clinical staff to positively impact the client experience, patient care, and clinician satisfaction. You will ensure the seamless operation of the clinic, promote a positive client experience and clinician satisfaction, and be generally involved in all day-to-day aspects of the clinic.
How you will have an impact:
Support general day-to-day practice operations from the front desk to ensure smooth daily operations.
Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
Manage all client scheduling activities such as phone services, email inquiries, general logistics, etc.
Maintain accurate schedules and notes in our electronic health record (EHR).
Provide timely and direct communication with clients regarding any services required.
Provide outstanding customer service to clients, customers, and referral sources.
Along with the Office Manager, manage and support client journey and client engagement.
Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies).
We seek a Medical Office Receptionist that:
Is experienced working within a healthcare service setting (preferred).
Has experience with front-desk service activities such as greeting clients, scheduling appointments, answering phones, operating within the practice management system to include patient registration tasks, insurance verification, collection and posting of time-of-service collection of copay and deductible amounts, as well as check-in/check-out processes.
Has solid working knowledge of insurance plans; group health, HMO, PPO, etc.
Is professional and has exceptional written and verbal communication skills.
Can interact and work professionally and effectively with a diverse population.
Is highly organized and able to juggle many tasks at once.
Can demonstrate positive team interactions and promotion of company culture with other clinical team members.
Has a strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.
SOL Mental Health offers competitive pay, professional development, a collaborative culture, and a benefits program including PTO, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, and 401(k) plan.
Compensation:
$20-24 per hour
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