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Front Desk Representative

2 months ago

Boulder Colorado, United States Sage Hospitality Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Sage Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless and memorable experience.

Responsibilities
  • Greets and checks in arriving guests, ensuring a warm and welcoming experience.
  • Responds to guest inquiries and concerns in a professional and courteous manner.
  • Processes guest departures, accurately calculating and posting monies, receipts, and guest accounts.
  • Operates the PBX equipment, accepting incoming calls, assisting outgoing calls, and paging guests as needed.
  • Maintains a high level of cash handling accuracy and controls cash transactions at the front desk.
Qualifications
  • High school diploma or equivalent required.
  • Previous experience in customer-facing roles, with a strong focus on providing exceptional service.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Fluency in oral and written English, with the ability to understand and follow verbal and written instructions.
Benefits
  • Paid sick time and employee assistance program.
  • Great discounts on hotels, restaurants, and other services.
  • Medical, dental, and vision insurance, as well as health savings and flexible spending accounts.
  • Basic life and AD&D insurance, paid time off for vacation and holidays, and tuition reimbursement.