Customer Service Specialist

3 weeks ago


Niles, United States Spartan Tool Full time

Overview This position provides direct support to the Customer Service Manager in the ongoing development and service of existing and prospective Spartan Tool customers. Responsibility Highlights Represent Spartan Tool in a positive and professional manner Work with all company personnel and outside contacts to proactively satisfy existing customer service requests and needs Work with Customer Service Manager and team to continually develop new customers and new markets Order entry of all incoming orders Handle all levels of interaction with customers via phone, email, live chat, and other communication channels Develop quotes in cooperation with the Customer Service Manager on an as needed basis Conduct research of ongoing customer needs Perform routine follow up calls with current customers Inside sales duties are performed accurately and with a sense of urgency, while keeping the needs and interest of the customer and Spartan Tool in mind Collecting and reporting customer information and issues Qualifications 1 to 3 years customer service or inside sales experience required 2 Year degree preferred Working knowledge of Microsoft Office, Word, Excel and PowerPoint Experience working with an ERP system (Microsoft D365) preferred Customer focused mindset and positive/reliable team member Basic knowledge of hand tools and machinery helpful Superior organizational, analytical, problem solving, multi-tasking, written and verbal communications skills. #J-18808-Ljbffr



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