Healthcare Customer Service Specialist

2 weeks ago


Niles, Michigan, United States Corewell Health Full time

About Corewell Health South

Corewell Health South is a comprehensive health system that includes multiple hospitals, a regional cancer center, rehabilitation facilities, long-term care residences, and extensive home care and hospice services. We are dedicated to providing high-quality inpatient and outpatient medical services across Southwest Michigan.

Role Overview

The Patient Services Representative plays a crucial role in delivering exceptional healthcare services by providing administrative support in complex situations. This position involves resolving intricate patient and customer issues, demonstrating keen judgment when registering patients in treatment areas. Key responsibilities include:

  • Facilitating patient check-out processes
  • Coordinating complex patient appointments, referrals, surgeries, and tests
  • Reviewing medical records for incoming referrals
  • Creating and managing provider scheduling templates
  • Navigating external patient referral systems
  • Reconciling deposits across multiple departments

Benefits of Working with Us

At Corewell Health, we prioritize the well-being of our employees while they care for our patients. Our comprehensive benefits package includes:

  • Financial, health, and work/life balance support
  • On-demand pay options through Payactiv
  • Discounts on various services and products
  • Optional identity theft protection and insurance plans
  • Retirement savings options with employer contributions

Qualifications

To be considered for this role, candidates must possess:

  • A High School Diploma or equivalent
  • A minimum of 2 years of relevant experience in areas such as insurance billing, access management, patient financial services, or electronic health records

Work Environment

This position is full-time, with day shifts scheduled from Monday to Friday. The role may require variable weekend availability.

Corewell Health Commitment

Corewell Health is dedicated to fostering a safe and inclusive environment for all team members and patients. We uphold a drug-free workplace and comply with vaccination requirements for on-site roles. We are committed to providing reasonable accommodations for applicants with disabilities or other qualifying conditions.

Corewell Health is an equal opportunity employer, welcoming individuals from diverse backgrounds and experiences. We believe in the importance of an interconnected and collaborative culture that supports diversity, equity, and inclusion in all aspects of our organization.



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