Customer Service Representative

4 days ago


Niles, Ohio, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our facilities.

Key Responsibilities
  • Customer Service: Greet members and guests, respond to inquiries, and resolve issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking members in, processing transactions, and maintaining a clean and organized environment.
  • Membership Management: Assist with membership sales, renewals, and changes, as well as provide information on club services and promotions.
  • Club Maintenance: Perform routine cleaning and maintenance tasks to ensure the facility is clean and safe for members.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Prior customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a positive attitude.
  • Certifications: CPR/AED certification required.
Why Work with Us?

At Planet Fitness, we are committed to creating a Judgement Free Zone where our members feel welcome and supported. As a Customer Service Representative, you will play a critical role in delivering exceptional service and ensuring our members have an outstanding experience.



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