Customer Service Representative

2 weeks ago


Niles, United States Dani Morgans Full time $18 - $22
Job DescriptionJob Description

Job Title: Customer Service Representative

Location: Dani Morgan's Warehouse Niles, Mi
Position: Full-Time
Hours: 9:00 AM - 5:00 PM

About Us:

Dani Morgan's is an industry leading Western-Inspired boutique. We are looking for a dedicated and enthusiastic Customer Service Representative to join our team and help us provide outstanding support to our valued customers.

Job Description:

As a Customer Service Representative, you will be the frontline contact for our customers, managing inquiries across various platforms including TikTok, Meta Business Suite, emails, and our website. You will play a key role in ensuring that every customer interaction is handled with professionalism and efficiency.

Key Responsibilities:

  • Manage Social Media: Monitor and respond to customer inquiries and comments on TikTok and Meta Business Suite, ensuring timely and accurate responses.
  • Handle Email Inquiries: Address customer questions, concerns, and requests via email with clear and helpful communication.
  • Website Support: Assist customers with inquiries submitted through our website, providing solutions and guidance as needed.
  • Customer Interaction: Deliver exceptional service by addressing customer needs, resolving issues, and providing information in a friendly and efficient manner.
  • Feedback Collection: Gather and report customer feedback to help improve our products and services.
  • Collaboration: Work closely with other team members to ensure consistent and high-quality customer support.

Qualifications:

  • Proven experience in customer service or a related field is preferred.
  • Strong communication skills, both written and verbal.
  • Proficiency in managing social media platforms, including TikTok and Meta Business Suite.
  • Ability to handle multiple tasks and prioritize effectively.
  • Detail-oriented with excellent problem-solving skills.
  • Friendly, approachable, and able to work well in a team environment.
  • Basic knowledge of website management and email systems is a plus.

Why Join Us?

  • Supportive Team Environment: Work with a team that values collaboration and professional growth.
  • Growth Opportunities: Opportunities for career development and advancement.
  • Work-Life Balance: Enjoy a structured schedule with consistent working hours.
  • Benefits: Great ownership, competitive pay, company provided meals, laid back atmosphere, team driven

Dani Morgan's is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionWestern boutique with online and brick and mortar locationsCompany DescriptionWestern boutique with online and brick and mortar locations

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