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Technical Support Consultant

5 months ago

Alexandria, United States Clarivate Analytics US LLC Full time

We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and familiarity with Salesforce then we would love to speak with you

About You - experience, education, skills, and accomplishments

  • Bachelor's degree in a computer science discipline or equivalent, relevant experience
  • At least 5 years of technical and troubleshooting experience
  • At least 2 years of configuration experience on the Force.com platform using declarative tools
  • At least 1 year of Salesforce System admin experience

It would be great if you also had . . .

  • Intellectual Property knowledge
  • Knowledge of SQL queries
  • Knowledge of Salesforce Flows and use of formulas
  • Experience working in an Agile environment
  • Additional language proficiency outside of English

What will you be doing in this role?

  • Work closely with IPfolio's clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions.
  • Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate

About the Team

The IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions.

Hours of Work

  • Full time permanent position
  • Standard working hours are 9am - 5pm local time with flexibility to adjust to various global time zones as needed
  • Hybrid working scheduled with 2-3 days/week on-site

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled