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Technical Support Specialist

1 month ago

Alexandria, Louisiana, United States Manchac Technologies LLC Full time
Job Summary:

Manchac Technologies LLC is seeking a skilled Technical Support Specialist to provide mechanical and software support for DOSIS systems located in partner pharmacies. The ideal candidate will have a strong background in customer service, mechanical, electrical, or technical skills, and experience with pharmaceutical automated systems.

Key Responsibilities:

  • Build positive relationships with customers through phone, email, case notes, and on-site visits.
  • Troubleshoot, resolve, or dispatch high severity cases within service level agreement timeframes.
  • Provide detailed case notes of all steps taken and each interaction with customer and/or machine.
  • Create cases, diagnose, and order parts timely, thoroughly, and accurately.
  • Perform peer reviews and escalations on cases.
  • Travel will be required as needed to customer sites to install, configure, and troubleshoot machines, as well as provide ongoing training.

Requirements:

  • High school diploma or GED required.
  • Proven customer service experience preferred.
  • Mechanical, electrical, or technical skills required.
  • Experience with pharmaceutical automated systems a plus but not required.
  • Intermediate or advanced MS Office skills.

Work Schedule:
~8-hour shift Monday to Friday (7am-7pm)
~On call periodically on holidays and weekends
~Overtime available
~Expect to travel 25% of scheduled time

Salary:
$17-$20 per hour