Technical Support Specialist

4 weeks ago


Alexandria, Louisiana, United States Manchac Technologies LLC Full time
Job Summary

Manchac Technologies LLC is seeking a skilled Technical Support Specialist to provide mechanical and software support for our Dosis systems located in partner pharmacies. The ideal candidate will have a strong background in customer service, technical skills, and experience with pharmaceutical automated systems.

Key Responsibilities
  • Provide technical support and troubleshooting for Dosis systems
  • Build positive relationships with customers through phone, email, and on-site visits
  • Diagnose and resolve high-severity cases within service level agreement timeframes
  • Travel to customer sites to install, configure, and troubleshoot machines
  • Mentor and train other team members as requested
Requirements
  • High school diploma or GED required
  • Proven customer service experience preferred
  • Mechanical, electrical, or technical skills required
  • Intermediate or advanced MS Office skills
Work Schedule
  • 8-hour shift Monday to Friday (7am-7pm)
  • On call periodically on holidays and weekends
  • Overtime available
  • Expect to travel 25% of scheduled time
Compensation

$17-$20 per hour



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