Front Desk Agent
2 months ago
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Residence Inn Atlanta Gwinnett1760 Pineland RoadDuluth, GA 30096 Overview: TheFront OfficeAgent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
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Front Desk Agent
4 weeks ago
Duluth, United States Hampton Inn Duluth Full timeFront Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services at all times. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns....
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Front Desk Representative
4 weeks ago
Duluth, Minnesota, United States Hampton Inn Duluth Full time{"Job Title": "Front Desk Agent", "Job Description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Duluth. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key...
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Front Desk Representative
3 weeks ago
Duluth, Minnesota, United States Hampton Inn Duluth Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Duluth. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Greet...
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Front Desk Supervisor
5 months ago
Duluth, United States Sherman Associates Full timeJob Description When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging...
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Hotel Front Desk Night Auditor
3 weeks ago
Duluth, United States Lift Bridge Lodge Full timeDescription Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly...
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Front Desk Supervisor
2 weeks ago
Duluth, Minnesota, United States Sheraton Duluth Hotel Full timeJob Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Sheraton Duluth Hotel. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage the front desk operations,...
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Part Time Hotel Front Desk Representative
2 weeks ago
Duluth, Minnesota, United States Days Inn Duluth Lakewalk Full timeJob Title: Part Time Hotel Front DeskWe are seeking a highly organized and customer-focused individual to join our team as a Part Time Hotel Front Desk Representative. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean...
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Hotel Front Desk Representative
4 weeks ago
Duluth, Georgia, United States Sugarloaf Capital Buford Full timeWe are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at Sugarloaf Capital Buford.The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to delivering outstanding guest experiences.Responsibilities:Manage guest complaints and concerns in a...
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Hotel Front Desk Night Auditor
4 weeks ago
Duluth, United States Lift Bridge Lodge Full timeJob DescriptionJob DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience...
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Front Desk Representative
1 month ago
Duluth, Georgia, United States Residence Inn Atlanta Gwinnett Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Atlanta Gwinnett. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests...
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Hotel Front Desk Representative
3 weeks ago
Duluth, Minnesota, United States AmericInn by Wyndham Duluth South Full timeJob SummaryWe are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.Key ResponsibilitiesManage guest information and ensure accuracy and up-to-date...
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Front Desk Ambassador
3 weeks ago
Duluth, Minnesota, United States Concord Hospitality Full time### Job Summary We are seeking a skilled and enthusiastic Rooms Controller to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met. ### Key Responsibilities * Provide efficient, courteous, and professional...
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Front Desk Associate
4 days ago
Duluth, Minnesota, United States Sherman Associates Full timeFront Desk Associate Job DescriptionAt Sherman Associates, we're seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Sheraton Duluth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...
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Front Desk Associate
3 weeks ago
Duluth, Minnesota, United States Sherman Associates Full timeJob Title: Front Desk AssociateWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Sheraton Duluth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and...
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Hotel Front Desk Representative
4 weeks ago
Duluth, Georgia, United States Sugarloaf Capital Buford Full timeHotel Front Desk RepresentativeWe're seeking a highly skilled and professional Hotel Front Desk Representative to deliver exceptional guest experiences at our hotel in Buford. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and ensuring their stay with us is nothing short of excellent.Key...
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Hotel Front Desk Representative
4 weeks ago
Duluth, Georgia, United States Sugarloaf Capital Buford Full timeHotel Front Desk RepresentativeWe're seeking a highly skilled and professional Hotel Front Desk Representative to deliver exceptional guest experiences at our hotel in Buford. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and ensuring their stay with us is nothing short of outstanding.Key...
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Front Desk Medical Receptionist
2 months ago
Duluth, United States Incremedical Therapy Solutions LLC Full timeOverview: Incremedical, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! At Incremedical youll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday lives. We provide you with a fun, family-like...
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Front Desk Associate
1 week ago
Duluth, United States Adecco Full timeAdecco Creative and Marketing is partnering with an iconic and one of the largest specialty apparel brands in the United States for an Asset Protection member at the office in Duluth, MN. We are currently seeking a temporary Front Desk support person to offer coverage during a transition period. The ideal candidate needs to be professional and dependable, as...
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Front Desk Medical Receptionist
4 weeks ago
Duluth, Georgia, United States Incremedical Therapy Solutions LLC Full timeFront Desk Medical ReceptionistWe are seeking a highly organized and customer-focused Front Desk Medical Receptionist to join our team at Incremedical Therapy Solutions LLC. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support.Responsibilities:Provide warm and welcoming greetings...
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Front Desk Receptionist
2 weeks ago
Duluth, Minnesota, United States Carma Automotive Group Full timeJob OverviewWe are seeking a highly motivated and organized Front Desk Receptionist to join our team at Carma Automotive Group. As a key member of our dealership, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks.Key Responsibilities:Answering phones and managing incoming...