Customer Support Specialist
3 weeks ago
We do not have a current opening for this position, but are interested in reviewing your resume for future opportunities
COMPANY OVERVIEW :
Bungii is a rapidly growing, app-based company that puts a pickup at your fingertips to help move, haul & deliver large items around town. We’ve been compared to popular ride-sharing apps but instead of moving people, we move people’s stuff. We are experiencing hyper growth as we scale nationally and need your help keeping up with demand. Join the Bungii team and become a part of our aggressive expansion.
DESCRIPTION :
Do you like fast paced environments? Are you a natural problem solver? Do you enjoy a challenge? Then we have the perfect role for you A Customer Support Specialist is dedicated to providing world-class support to customers, drivers and partners. Bungii relies on our Customer Support team to take care of our community’s toughest issues, handle escalations and provide an environment of positive, genuine and friendly interaction with all stakeholders.
The primary focus of this position is to deliver incredible service in every interaction with customers, drivers and partners. A high level of communication, contagious energy, personability and setting/maintaining a standard of excellence are crucial to this role. A Customer Support Specialist will engage in communication across all Bungii markets, through various support platforms, delivering world-class service. This is a role with a heavy focus on caring for people and continuous process improvement. Those interested should be excited to demonstrate these skills and be eager to work alongside a team of equally driven individuals.
WHAT YOU’LL DO :
Own outcomes: work with partners, drivers and customers on a national level to execute on their highest priority initiatives.
Perform at a high level within a time-sensitive and demanding environment to deliver on operational KPIs.
Manage multiple channels of online communication including text, phone, email, and social media.
Monitor and manage completion of all Bungii deliveries including accurate processing of customer and driver payments.
Be a subject matter expert on Bungii’s processes and policies.
Handle the big picture and the tiny details. Be organized and always on top of deadlines to ensure nothing gets missed.
Identify and solve stakeholder issues in a detailed and timely manner. Escalate issues to appropriate stakeholders when necessary.
Persevere: be able to think on your feet and hustle through fire drill situations.
Encourage continuous process improvement to deliver an excellent experience every time, all the time.
Be a Bungii evangelist – care about the product and share it with others.
WHAT YOU’LL NEED :
Self motivated with a strong affinity for problem solving, continually challenging the status quo and never settling for how something ‘has always been done’.
Strong ability to multi-task, prioritize and time manage.
Able to maintain composure and be calm under pressure.
Always willing to roll up your sleeves and approach something hands-on.
Excellent verbal and written communication skills and above average typing speed
Customer oriented; able to adapt to different personalities.
Flexibility with assigned tasks and scheduling.
Enthusiastic attitude and passion for bringing harmony to the marketplace. You view every support interaction as a chance to impact our customers, drivers and partners in a positive way.
Demonstrate the ability to work efficiently and exhibit discernment through challenging situations.
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Questions
Describe a time when you went "above and beyond" to help someone.
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Imagine you received this complaint from a Bungii customer: "I used your service because Mattress Firm said you were supposed to be good. She said you were the Uber for moving stuff. So wrong I had to wait a whole 10 minutes for my driver to arrive - I have better things to do with my day then wait around - time is money When the driver FINALLY showed up, he said the mattress was awkward and heavy... that's his JOB To top it all off, the driver overcharged me by $15 How are you going to resolve this before I tell all my friends on social media to NEVER use your platform again?" Answer as if you were speaking directly with the customer.
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