Product Support Specialist

3 weeks ago


Kansas City, United States Autoleap Full time

**Product Support Specialist - REMOTE POSITION**

at AutoLeap Pakistan **Job Description**

AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations. This is a unique opportunity to join as the first hire onto our Support team, and help us set a high bar for excellent customer service.

**About AutoLeap**

AutoLeap is a full-suite shop management solution for the auto repair industry. We are on a mission to improve the lives of shop owners around the world by bringing modern software innovations to their underserved market. We are an international startup that values doing things differently and having fun along the way. Our leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, Canadas Top 40 Under 40, and hails from BCG, Bain, Wharton and Stanford.

**As a Product Support Specialist, you will:**

* Deliver best-in-class front-line support to our customers via live chat

* Ensure timely responses and resolutions on all customer enquiries

* Escalate bugs and feature requests to the Product and Engineering teams as appropriate

* Troubleshoot and properly action customer enquiries

* Be an ambassador for AutoLeap and cultivate strong customer relationships

***NOTE: You*** ***will*** ***be required to work during North American work days & hours.***

**To be successful in this role, you will need:**

* Excellent written English communication skills

* Strong academics from a top undergraduate program

* 1 - 3 years experience in technical support at a relevant technology company

* Proven track record of past success and role progression

* A knack for understanding and solving technical issues

* Ability to multitask and prioritize between competing tasks

* A passion for helping customers



  • Kansas City, United States Highbrow LLC Full time

    Production Support Specialist Locations :- Kansas City, Mi or Atlanta, GA or Dallas, Texas Emphasis ======== Able to analyze monitoring data from Kibana/Gryfana Able to work on-call 24/7 hours Able to use tools (Postman/SoapUI) to check service availability Production Support/Ticket Management experience Able to assess Java JVM health Able to...


  • Kansas City, United States Highbrow LLC Full time

    Production Support Specialist Locations :- Kansas City, Mi or Atlanta, GA or Dallas, Texas Emphasis ======== Able to analyze monitoring data from Kibana/Gryfana Able to work on-call 24/7 hours Able to use tools (Postman/SoapUI) to check service availability Production Support/Ticket Management experience Able to assess Java JVM health Able to...


  • Kansas City, Missouri, United States Xplor Technologies Full time

    Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor...


  • Kansas City, United States Alphapointe Full time

    s part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind). Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits...


  • Kansas City, United States Alphapointe Full time

    Job DescriptionJob Descriptions part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying...


  • Kansas City, United States Alphapointe Full time

    Job DescriptionJob Descriptions part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying...


  • Kansas City, United States Alphapointe Full time

    Job DescriptionJob Descriptions part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying...


  • Kansas City, United States Alphapointe Full time

    Job DescriptionJob Descriptions part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying...


  • Oklahoma City, United States Marketing - Product Specialist (MW) Full time

    We beseffen dat we om de beste mensen aan te trekken en te behouden, wij ons evenzeer moeten inspannen om de beste carrièremogelijkheden te bieden. We willen je graag leren kennen! Onze werknemers staan garant voor het succes van ons bedrijf voor medische hulpmiddelen. Als continu groeiende onderneming zijn we altijd op zoek naar zeer gemotiveerde mensen om...


  • Oklahoma City, United States Marketing - Product Specialist (MW) Full time

    We beseffen dat we om de beste mensen aan te trekken en te behouden, wij ons evenzeer moeten inspannen om de beste carrièremogelijkheden te bieden. We willen je graag leren kennen! Onze werknemers staan garant voor het succes van ons bedrijf voor medische hulpmiddelen. Als continu groeiende onderneming zijn we altijd op zoek naar zeer gemotiveerde mensen om...


  • Kansas City, United States Xplor Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing...


  • Kansas City, United States Xplor Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing...


  • Kansas City, United States mySidewalk Full time

    No problem. Were more focused on finding smart, talented individuals passionate about our business than someone to fulfill a role. Email your resume to careers@mysidewalk.com and tell us why youre passionate about mySidewalk.**Product Team** Calling the quirky! Whether its a love of sunflower seeds or a strange relationship with Target t-shirts, we know our...


  • Salt Lake City, United States Ecisolutions Full time

    Posted Friday, January 12, 2024 at 5:00 AM For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions...


  • Jefferson City, United States Quaker Windows Full time

    Position Overview The Product Support Specialist includes assisting the Product Management team in a variety of ways including documentation, audits, and product research. The Product Support Specialist will be heavily involved in product rollout functionality and data accuracy reviews, option review, Bill of Material review, and margin of product being...

  • Senior Product Support

    2 months ago


    Kansas City, United States Commerce Bank Full time

    About This Job The main purpose of this job is to make essential contributions to the development and implementation of business initiatives for the Indirect and Direct Lending lines of business, which are mainly comprised of automobile secured loans. The Specialist will help execute key management activities including reporting, marketing/acquisition,...


  • Kansas City, United States A B May Full time

    **Customer Support Specialist** Customer Support Kansas City, Missouri Department **Customer Support** Minimum Experience **Entry-level** A.B. MayHelping People Thrive! We are the premier Home Service supplier in the Kansas City area and have been for over 60 years. We recognize our success comes from our talented team and strive to provide an environment...


  • Kansas City, United States AlphaGraphics - US190 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceFree food & snacksHealth insurancePaid time offTraining & developmentVision insuranceAlphaGraphics Kansas City is seeking a versatile individual to join our team in the full time role of Production & Bindery Specialist.The ideal candidate is detail-oriented, thrives in a fast-paced...


  • Kansas City, United States AlphaGraphics - US190 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceFree food & snacksHealth insurancePaid time offTraining & developmentVision insuranceAlphaGraphics Kansas City is seeking a versatile individual to join our team in the full time role of Production & Bindery Specialist.The ideal candidate is detail-oriented, thrives in a fast-paced...


  • Kansas City, United States AlphaGraphics - US190 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceFree food & snacksHealth insurancePaid time offTraining & developmentVision insuranceAlphaGraphics Kansas City is seeking a versatile individual to join our team in the full time role of Production & Bindery Specialist.The ideal candidate is detail-oriented, thrives in a fast-paced...