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Technology Change Control Manager

3 months ago

Baltimore, United States OneMain Financial Full time

This leadership position will report into the Production Operations organization and will be responsible for the practice of Technology Change Control.

Responsibilities

  • Define strategic direction for maturing the Change Control practice and drive improvement

  • Guide the Change Management function to review change requests and ensure requests are complete, accurate and follow established procedures. Assess risk, drive actions to ensure changes are prepared to be executed without impact.

  • Determine requirements for which changes can be auto-approved via automation due to achieving implicit criteria, versus which changes require a manual review & approval. Drive toward automation as much as possible. However, changes with higher risk, greater impact, higher complexity or manual deployment steps may require more scrutiny.

  • Work with teams on any unsuccessful changes & releases to ensure issues are corrected so that we can prevent repeated mistakes and improve.

  • Engage with Technology peers to learn about development activities or infrastructure changes early in the lifecycle to help ensure change, release & deployment preparation is completed in advance.

  • Provide leadership and guidance to cross-functional teams on change, release & deployment processes.

  • Ensure changes are properly communicated. This will include publishing a change/release calendar, providing visibility to stakeholders, notifying stakeholders of Go/No-Go decisions, communicating to interested parties before, during and after a change/release.

  • Drive to optimize data that is collected relative to changes and deployments. Use the data to identify issues, risks & opportunities. Create actions based on the data.

  • Contribute to improving change, release & deployment related metrics and reports. Use data to identify areas of concern and drive focus.

  • Define and refine Change Management processes & policies, including setting requirements for what must be in place before changes & releases are deployed to production.

  • Respond to any Auditor requests related to Change Management and ensure any audit issues (or potential issues) are mitigated.

  • Coordinate with the Configuration Management team to help ensure that the CMDB (Configuration Management Database) is updated as changes are deployed to Production.

  • Coordinate with the ServiceNow team to ensure we can leverage tooling and automation to improve efficiency and add value with the Change Control function.

  • Set a team mission and vision. Define team goals. Define a roadmap for maturing the Change Control function. Identify team level risks & issues. Maintain a document of roles & responsibilities.

  • Assess opportunities for improvement in processes or tooling.

  • Set high standards for self and others. Drive for measurable results.

  • Maintain a professional demeanor, even during challenging times.

  • Build strong relationships and partnerships with leaders and staff members from other teams inside and outside of Technology.

  • Support others with development of skills and capabilities. Provide mentorship on professional development. Actively identify new learning opportunities for self and team. Use newly gained knowledge on the job.

Requirements:

  • Bachelor’s degree or higher in any of Computer Science, Information Technology, or related field

  • Minimum experience of 5 years working with ITIL practices, including 5 years of experience with Change Control and Release Management

  • Minimum experience of 5 years working in a Technology organization

  • Minimum experience of 3 years managing staff

  • Strong problem solver

  • Creative thought leader

  • Excellent verbal and written communications

  • Excellent at creating clear, concise, engaging and polished presentations & reports

  • Effective facilitator

  • Basic understanding of applications and infrastructure technologies

  • Ability to multi-task with multiple priorities

  • Ability to work cross-functionally

  • Proven ability to establish and maintain positive customer and team member relationships

  • Proven ability to lead and influence change

This role is Hybrid. You should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, Chicago IL, or Dallas/Fort Worth TX.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options for team members and their dependents

  • Up to 4% matching 401(k)

  • Employee Stock Purchase Plan (10% share discount)

  • Tuition reimbursement

  • Continuing education

  • Bonus eligible

  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

  • Paid holidays (7 days per year, based on start date)

  • Paid volunteer time (3 days per year, prorated based on start date)

  • And more

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