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Customer care specialist
2 months ago
Customer Care Specialist - Inbound
Location:
Milwaukee, Wisconsin
Posted:
Today
Job Details Summary:
Temporary
$14.99 - $15 per hour
Job Details:
We are currently hiring for Customer Service Reps at our client in Milwaukee. This is an onsite role and must be local candidates. Great opportunity to join a growing team Temp to Perm position with opportunity for increase in pay rate once converted perm dependent on production.
Hours:
M-F, 7:55AM-5:00PM
Salary:
$14.99 - $15 per hour
Shift:
First
Work hours:
8 AM - 5 PM
Education:
High School
Responsibilities:
Responds to telephone inquiries and complaints using standard scripts and procedures
Answers questions regarding child support payments posting, payments disbursement, and account histories
Defines or resolves inquiries received either through written or telephone correspondence
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Maintains updated records and logs
All other duties as assigned
Skills:
Basic Software Skills
Empathy
Basic Computer Skills
Customer Relations
Qualifications:
Years of experience: 1 year
Experience level: Entry Level
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