Specialist, Customer Care

2 months ago


Milwaukee, United States Lesaffre Group Full time

Integrated in Supply Chain and Customer Service team, Customer Service Specialist handles all customer
inquiries received by email or telephone.
Independently manages order entry, order follow up, register complaints and manage reporting providing all
needed information to customers to ensure order fulfilment and on time delivery. Support Logistics Dept in
the delivery process and processes invoices.
Customer Service specialist is the single point of contact for the customer acting as front office, being the
interface with all Company's departments, collecting information and giving prompt feedback.
Analyses regularly the customer portfolio, provides order status, detects possible issues and proactively
proposes solutions.
Customer Service specialist is also involved in the definition and implementation of standard or new
processes supporting Supply Chain and Sales Dept.
Enters all product and logistic complaints working closely with Quality department and Logistics.

Manage Customers inquiries, order entry process and order follow up
- Create and send regular order status to customers providing all useful information
- Liaise with and support the Logistics department to ensure timely deliveries.
Activities may include delivering outbound materials to customers both for export and domestic
business, manage customs related formalities, update the IT system, generate the necessary documents,
arrange products pick-up, book freights and follow up shipments.
- Follow billing process and generate invoices
- Check the accuracy of all documents provided to Customer
- Develop and monitor performance indicators and report deviations
- Manage open order and sales reports providing detailed information on regular basis within SC Dept
and to Sales Dept
- Liaise with Sales Managers to develop sales strategies in accordance with the defined budget.
- Regularly check and report the alignment of forecasts vs orders booked
- Manage the requests for samples within the Samples Management process
- Coordinate the activity of the different stakeholders in the process for Artwork approval
- Register complaints and manage returns.
- Suggest process improvements.

SOFT SKILLS SOFT SKILLSAND BACKGROUND AND BACKGROUND AND BACKGROUND
Technical/Soft skills
- Excellent communication skills
- Proactive and problem solving attitude
- Analytical and multitasking approach
- Teamwork and motivational skills
- Good Knowledge of office package - mainly Excel and Power point
- Use of SAP
- Use of Horacle is considered a plus
EDUCATION /EXPERIENCE
- Bachelor's degree (B. A.) or equivalent; minimum four years' related experience and/or training; or
equivalent combination of education and experience.
- Strong experience in Customer Service/Logistics departments. Pharmaceutical and/or nutraceutical
business background in preferable.
- Second foreign Language is considered a plus



  • Milwaukee, United States Lesaffre Group Full time

    Integrated in Supply Chain and Customer Service team, Customer Service Specialist handles all customer inquiries received by email or telephone. Independently manages order entry, order follow up, register complaints and manage reporting providing all needed information to customers to ensure order fulfilment and on time delivery. Support Logistics Dept...


  • Milwaukee, United States Benefits Management Group Inc Full time

    Job DescriptionJob DescriptionGrowing third party administrator of Taft Hartley Trust benefit funds is seeking a Customer Care Specialist for their Milwaukee office.Responsibilities:·Support plan participants understanding of Unions Health & Welfare, Pension, 401k trust funds·Assist office administration of Unions Health & Welfare, Pension, 401k trust...


  • Milwaukee, United States GL2 Partners Full time

    Job DescriptionJob DescriptionWe are seeking a friendly and dedicated Customer Care Specialist to join our team. As a Customer Care Specialist, you will be the first point of contact for our customers and will play a crucial role in providing exceptional customer service and resolving any issues or inquiries they may have. Your main objective will be to...

  • Operations Specialist

    1 month ago


    Milwaukee, United States Direct Supply Full time

    Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Operations Specialist - Customer Care position, you'll leverage your customer focus to ensure great experiences for the internal and...

  • Customer Care Manager

    1 month ago


    Milwaukee, United States BrightStar Care Full time

    Job DescriptionJob DescriptionJoin our team at BrightStar Care of Madison as a Customer Success Manager! BrightStar Care is looking for a self-driven individual who has a passion coaching and developing others. Our Customer Care Managers have strong leadership and management skills and are the backbone of our Staffing operations.Why BrightStar?We promote...


  • Milwaukee, Wisconsin, United States Milwaukee Paws Pet Care Full time

    Position OverviewAre you looking for a fulfilling role that allows you to enjoy the great outdoors while caring for beloved pets? Milwaukee Paws Pet Care is on the lookout for a dedicated canine care specialist.We are in search of a collaborative individual who can operate independently or as part of a team, demonstrating quick thinking while delivering...


  • Milwaukee, United States Tax Airfreight Inc Full time

    Job DescriptionJob DescriptionStart your career at Tax-Air today!Headquartered in Milwaukee, WI; Our network of 6 terminals covers three states in the Midwest area (Wisconsin, Illinois and Minnesota). As a privately owned, asset-based transportation and logistics company, we take pride in the many customers and industries we serve. Tax-Air prioritizes...

  • Intake Specialist

    4 weeks ago


    Milwaukee, United States Horizon Home Care & Hospice Full time

    HORIZON HOME CARE & HOSPICE INC - Intake Specialist in MILWAUKEE, Wisconsin JOB REQUIREMENTS: Horizon Home Care and Hospice, headquartered in Milwaukee, WI, is seeking a detail-oriented Intake Specialist to join their team. The ideal candidate must be customer service-focused, able to represent the organization professionally, and collaborate effectively...


  • Milwaukee, Wisconsin, United States Sixteenth Street Community Health Center Full time

    Healthcare Customer Service Specialist Join our dedicated team focused on providing exceptional health care services. We are looking for a full-time Customer Service Specialist who is proactive, enthusiastic, and capable of taking initiative. Key Responsibilities: Deliver outstanding customer service to all incoming callers. Engage with callers in a...

  • Director Customer Care

    2 months ago


    Milwaukee, United States REXNORD INDUSTRIES LLC Full time

    REXNORD INDUSTRIES LLC Director Customer Care MILWAUKEE , Wisconsin Apply Now JOB REQUIREMENTS: SCOPE OF ROLE: The Director of Customer Care overseesthe global Specialty/Tier - III customer care organization that includesbut is not limited to: International, Plant Coordinators, StrategicAccount Specialists, Project Account Coordinators, RMA\'s, Quality...


  • Milwaukee, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Milwaukee, United States Veterinary Surgery Specialists Full time

    Job DescriptionJob DescriptionSalary: $16 -$17Hybrid Full-Time Veterinary Customer Service SpecialistJob Summary:The Hybrid Customer Service Specialist is vital in providing exceptional customer service and support to pet owners and patients with our mobile specialty surgery services in the greater Milwaukee area (Wisconsin). The specialist serves as...


  • Milwaukee, Wisconsin, United States Grand Appliance and TV Full time

    Exciting Career Opportunity for Customer Engagement SpecialistCompany Overview:Become a part of our dynamic team at Grand Appliance, a prominent leader in the appliance sector. Renowned for our commitment to quality products and outstanding customer service, we are excited to expand our operations.Position: Customer Engagement SpecialistLocation: Glendale,...


  • Milwaukee, Wisconsin, United States QuadGraphics Full time

    Healthcare Customer Service Specialist - Call CenterAt Quad/Graphics, we are dedicated to enhancing healthcare experiences and fostering a culture centered around wellness and prevention. As a Healthcare Customer Service Specialist, you will play a vital role in improving patient interactions by delivering exceptional onsite and near-site primary care...


  • Milwaukee, Wisconsin, United States Horizon Home Care & Hospice Full time

    Overview of the Companion Care Specialist Position at HorizonAt Horizon, we believe that home is more than just a place; it is a feeling of comfort and safety. Our mission is to provide exceptional home care and hospice services that prioritize the well-being and dignity of our clients. We are dedicated to making a meaningful difference in the lives of those...


  • Milwaukee, Wisconsin, United States Wisconsin Humane Society Full time

    Position OverviewAs a Client Services Representative at the Wisconsin Humane Society, you will play a vital role in enhancing community engagement and providing essential support to animals in need. This position offers a unique opportunity to work in a fulfilling environment where your contributions directly impact the lives of both animals and their human...


  • Milwaukee, United States Direct Supply, Inc. Full time

    Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  In the Customer Experience Specialist position, you’ll play a crucial role in enhancing customer loyalty by creating and managing...


  • Milwaukee, United States Direct Supply Full time

    Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Customer Experience Specialist position, you'll play a crucial role in enhancing customer loyalty by creating and managing customer event...


  • Milwaukee, Wisconsin, United States BCI Acrylic Inc. Full time

    BCI Acrylic Inc. is committed to excellence and is on the lookout for dedicated individuals who excel in their roles, possess exceptional communication skills, pay close attention to detail, and are eager to deliver a premium level of service that our clients expect.We are currently seeking customer service specialists to enhance our expanding team....


  • Milwaukee, Wisconsin, United States BCI Acrylic Independent Dealers Full time

    Position OverviewBCI Acrylic Independent Dealers is seeking talented individuals to fill the role of customer support specialists. We are looking for professionals who excel in communication, possess a keen eye for detail, and are committed to delivering outstanding service to our customers.This is a full-time opportunity in a vibrant work setting where you...