Customer Care Specialist

4 weeks ago


Milwaukee, United States GL2 Partners Full time
Job DescriptionJob DescriptionWe are seeking a friendly and dedicated Customer Care Specialist to join our team. As a Customer Care Specialist, you will be the first point of contact for our customers and will play a crucial role in providing exceptional customer service and resolving any issues or inquiries they may have. Your main objective will be to ensure that our customers are satisfied and supported throughout their experience with our company.

In this role, you will need to possess excellent communication skills and have a strong ability to empathize with customers. You will handle a variety of interactions, from answering calls and emails to providing product information and assisting with order placements. Additionally, you will have the opportunity to collaborate with other teams within the company to improve customer satisfaction and provide valuable feedback.

Responsibilities
  • Respond to incoming customer inquiries through phone, email, and chat in a timely and friendly manner.
  • Provide exceptional support by actively listening to customers' needs and resolving their concerns efficiently.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Collaborate with different departments to ensure consistent and accurate information is provided to customers.
  • Identify and escalate potential issues to the appropriate teams for resolution.
  • Maintain customer records and update necessary information in the database.
  • Provide product knowledge and troubleshooting assistance to customers.
Requirements
  • High school diploma or equivalent.
  • Minimum of 2 years of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in using customer support software and Microsoft Office.
  • Outstanding interpersonal skills and ability to work well within a team.
  • Strong attention to detail and ability to multi-task effectively.
  • Availability to work weekends and evenings as needed.


Job Posted by ApplicantPro


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