Dispatch Coordinator
3 weeks ago
Overview:
Big or Small Willard Handles It All
A HVAC/Electrical/Plumbing dispatcher assigns/plans, schedules, and routes service requests for our business.
Job Summary:
The Dispatch Coordinator is an integral part of the organization, scheduling and dispatching workers, work crews, equipment and service vehicles to appropriate locations according to provided customer information. This is a full-time position and reports to the Dispatch Manager.
Job Responsibilities:
- Ability to speak professionally and courteously to customers and fellow team
- Ability to manage difficult or emotional customer situations in a stressful, fast paced environment.
- Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Maintain knowledge of all field technician whereabouts and well-being throughout the day.
- Respond promptly to customer service requests and assist with all customers questions and concerns.
- Work well in group problem solving situations, while contributing to building a positive team spirit.
- Requires good interpersonal skills to understand customers inquiries or complaints and deal effectively with people who may be worried, frustrated, or angry.
- Ability to learn quickly so they can acquire product/service knowledge to answer customers questions accurately.
- Flexibility is required; at any time may be asked to change or extend scheduled work hours according to the departments needs.
- Understanding, summer is the busiest time of the year and scheduling changes will be handled, if any, on a very limited basis at the discretion of senior management.
Job Qualifications:
- High School Diploma or Equivalent
- 1-2 years experience trade specific HVAC/Plumbing/Electrical *preferred but not required
- Understand business software service titan
- Computer skills/Typing
Why Willard West:
Willard West an Equal Opportunity Employer
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). With no salary cap, your effort determines your paycheck Many of our technicians earn more than $100k/year
If we sound like a company, you want a long-term career, apply today
Job Type Full Time
Hourly Range - $15-$20 Depending on experience
Ability to commute/relocate:
- Location: Reliably commute or planning to relocate before starting work (Required)
Experience:
- 1-2 years trade specific preferred but not required
Work Location:
- In person
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