Dispatch Coordinator

3 weeks ago


Arlington, United States Willard Heating and Cooling Full time

Overview:

Big or Small Willard Handles It All

A HVAC/Electrical/Plumbing dispatcher assigns/plans, schedules, and routes service requests for our business.

Job Summary:
The Dispatch Coordinator is an integral part of the organization, scheduling and dispatching workers, work crews, equipment and service vehicles to appropriate locations according to provided customer information. This is a full-time position and reports to the Dispatch Manager.

Job Responsibilities:

  • Ability to speak professionally and courteously to customers and fellow team
  • Ability to manage difficult or emotional customer situations in a stressful, fast paced environment.
  • Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Maintain knowledge of all field technician whereabouts and well-being throughout the day.
  • Respond promptly to customer service requests and assist with all customers questions and concerns.
  • Work well in group problem solving situations, while contributing to building a positive team spirit.
  • Requires good interpersonal skills to understand customers inquiries or complaints and deal effectively with people who may be worried, frustrated, or angry.
  • Ability to learn quickly so they can acquire product/service knowledge to answer customers questions accurately.
  • Flexibility is required; at any time may be asked to change or extend scheduled work hours according to the departments needs.
  • Understanding, summer is the busiest time of the year and scheduling changes will be handled, if any, on a very limited basis at the discretion of senior management.

Job Qualifications:

  • High School Diploma or Equivalent
  • 1-2 years experience trade specific HVAC/Plumbing/Electrical *preferred but not required
  • Understand business software service titan
  • Computer skills/Typing

Why Willard West:

Willard West an Equal Opportunity Employer

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). With no salary cap, your effort determines your paycheck Many of our technicians earn more than $100k/year

If we sound like a company, you want a long-term career, apply today

Job Type Full Time

Hourly Range - $15-$20 Depending on experience

Ability to commute/relocate:

  • Location: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • 1-2 years trade specific preferred but not required

Work Location:

  • In person

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