Client Support Specialist

4 days ago


Indianapolis, United States Clinical Architecture Full time

Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. About the Position Clinical Architecture is seeking a Client Support Specialist to join our team in Carmel, IN. The Client Support Specialist engages with customers and clients to provide support and enhance the customer experience. This role will challenge you to learn our software and its capabilities to assist our customers with their initiatives. We prioritize building long-term relationships with our customers, striving to exceed their expectations. This role is required to be on-site at our Carmel, IN Headquarters. Responsibilities Collaborate with the Customer Success Manager to ensure customer satisfaction. Become a product expert with the support of our internal teams. Educate clients on product features and enhancements usingvirtual technology. Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of customers and stakeholders. Identify areas for improvement and propose solutions to optimize software performance and the customers return on their software investment. Proactively seek opportunities to broaden customer knowledge of best practices and their application to customer implementations. Document and share customer utilization and product performance with internal team members to enhance overall product, services, and sales performance. Translate customer needs into actionable items. Efficiently and accurately respond to inquiries, both written and verbal. Collaborate with internal teams to troubleshoot issues and test software enhancements. Qualifications Bachelors Degree preferred; High school diploma or equivalent required. Minimum 2 years experience in SaaS, software support, or client success. Previous data analysis, analytics and/or informatics experience is a plus. Healthcare/Healthcare Terminology knowledge or experience is advantageous. Strong communication skills, both written and verbal. Commitment to continuous learning. Why Clinical Architecture? We offer: Opportunities for learning, development, and growth. Experiences that connect you with colleagues. A laid-back work environment with thoughtful amenities. Paid Volunteer Time, Paid Holidays and PTO, including our own winter break week for full-time team members. Sabbatical opportunities for tenured team members. Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. Maternity and Parental leave benefits. Employer paid Short-term Disability and Long-term Disability. Health and Wellness incentives. 401k Matching. Better workdays. Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.



  • Indianapolis, United States Clinical Architecture Full time

    Job DescriptionJob DescriptionWho We AreClinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and...


  • Indianapolis, Indiana, United States J&G Advance, dba A-1 Cash Advance Full time

    Job OverviewWe are looking for a Client Support Specialist to assist our customers in securing small loans to meet their immediate financial requirements.Key Responsibilities:Address customer inquiries effectivelyProvide detailed information regarding our offeringsDiagnose and resolve product-related issuesMaintain and update customer records following...


  • Indianapolis, Indiana, United States First Commonwealth Bank Full time

    Job SummaryWe are seeking a highly skilled Treasury Management Client Support Specialist II to join our team at First Commonwealth Bank. As a key member of our Treasury Management team, you will be responsible for providing exceptional client support and service to our Treasury Management clients.Key ResponsibilitiesClient Onboarding and MaintenancePerform...


  • Indianapolis, Indiana, United States MTP Client Full time

    Job OverviewThis position requires onsite presence with no options for remote work.Position Summary:This role involves direct interaction with clients as part of a dedicated Support Team, focusing on Tier 2 and Tier 3 desktop and IT system deployment and assistance.Ideal candidates will possess a strong commitment to surpassing client expectations, excellent...


  • Indianapolis, Indiana, United States First Commonwealth Bank Full time

    Job SummaryWe are seeking a highly skilled Treasury Management Client Support Specialist II to join our team at First Commonwealth Bank. As a key member of our Treasury Management team, you will be responsible for providing exceptional client support and services to our Treasury Management clients.Key ResponsibilitiesClient Onboarding and MaintenancePerform...


  • Indianapolis, Indiana, United States First Commonwealth Bank Full time

    About the RoleWe are seeking a highly skilled Treasury Management Client Support Specialist II to join our team at First Commonwealth Bank. As a key member of our Treasury Management team, you will be responsible for providing exceptional client support and services to our Treasury Management clients.Key ResponsibilitiesClient Onboarding and...


  • Indianapolis, Indiana, United States First Commonwealth Bank Full time

    Position OverviewThe Treasury Management Client Support Specialist plays a crucial role in assisting clients with their inquiries related to Treasury Management services. This position involves handling incoming service calls from existing and prospective clients, addressing questions about their accounts and services, and ensuring follow-up on client...


  • Indianapolis, Indiana, United States CHERISHING LIVES PERSONAL CARE SERV Full time

    Job OverviewPosition SummaryOversees the scheduling of staff to align with client requirements, ensuring adequate coverage during employee absences.Key ResponsibilitiesEngage with prospective clients and their families to discuss service options.Facilitate inquiries regarding services and conduct care assessments as necessary.Maintain continuous...


  • Indianapolis, Indiana, United States Charles Schwab Full time

    About the RoleWe are seeking a highly skilled and motivated Client Reporting Specialist to join our team at Charles Schwab. As a Client Reporting Specialist, you will play a critical role in providing exceptional client service and support to our clients.Key ResponsibilitiesProvide outstanding client service with a focus on resolving client issues and...


  • Indianapolis, Indiana, United States FYZICAL Therapy and Balance Centers Full time

    Job OverviewIf you are enthusiastic about assisting others and thrive in a customer-focused environment, FYZICAL Therapy and Balance Centers has an exciting opportunity for a Customer Service Representative. This role is essential to our operations, ensuring a seamless experience for our clients.As the initial point of contact for our valued clients, your...

  • Travel Nurse RN

    3 weeks ago


    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Endoscopy SpecialistWe are seeking a skilled Travel Nurse RN - Endoscopy Specialist to join our team at HealthEcareers - Client in Indianapolis. As a Travel Nurse RN - Endoscopy Specialist, you will be responsible for providing high-quality patient care in the Endoscopy department.Job Summary:Provide patient care in the Endoscopy...


  • Indianapolis, United States The LaSalle Group Full time

    LaSalle Network is currently partnered with one of the nation's leading Revenue Cycle Management companies in the Indianapolis area. Our client is hiring a Client Services Specialist to support their growing business and new clients. This is a brand new, state of the art facility with ample opportunity to grow your career! Client Services Specialist...


  • Indianapolis, Indiana, United States First Commonwealth Bank Full time

    Position OverviewThe Treasury Management Client Support Specialist II is responsible for addressing incoming service inquiries from Treasury Management clients and prospective clients regarding their accounts and services. This role involves follow-up actions stemming from client interactions, including account management, research, and responding to...

  • IT Support Specialist

    4 weeks ago


    Indianapolis, Indiana, United States Merge IT Full time

    Job Summary:Merge IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.Main Responsibilities:Provide technical support to clients via...

  • IT Support Specialist

    2 weeks ago


    Indianapolis, Indiana, United States Expedient Full time

    Job Title: IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Expedient. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our data center.Key Responsibilities:Monitor and troubleshoot technical issues with our systems and networksProvide...

  • IT Support Specialist

    3 weeks ago


    Indianapolis, Indiana, United States Expedient Full time

    Job Title: IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Expedient. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our data center.Key Responsibilities:Monitor and maintain the health of our data center infrastructure, including...

  • Support Specialist

    1 week ago


    Indianapolis, Indiana, United States Health & Hospital Corporation of Marion County Full time

    Job Title: Support SpecialistJoin our team as a Support Specialist at Eskenazi Health, where you will play a vital role in providing skills training and development to clients as required by medical necessity.Job SummaryThe Support Specialist provides crisis management and emergency interventions, including CPR and CPI, as well as quality case management...


  • Indianapolis, Indiana, United States BESTAFF Labor Full time

    Position OverviewJoin our dynamic team at BESTAFF Labor as a Client Relations Specialist. This role is essential in fostering strong relationships with our clients and ensuring their needs are met efficiently.Key ResponsibilitiesEngage in extensive communication with clients and internal teams.Prepare documentation for specialized shipments.Monitor order...

  • IT Support Specialist

    4 weeks ago


    Indianapolis, Indiana, United States Hire IT People Inc Full time

    Job OverviewWe are seeking a skilled IT Support Specialist to join our team at Hire IT People Inc. As a Help Desk Support Specialist, you will be responsible for providing technical assistance and support to our clients across various industries.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...


  • Indianapolis, Indiana, United States Charles Schwab Full time

    About the RoleWe are seeking a highly skilled and motivated Client Reporting Specialist to join our team at Charles Schwab. As a Client Reporting Specialist, you will play a critical role in providing exceptional client service and support to our clients.Key ResponsibilitiesProvide outstanding client service with a focus on resolving client issues and...