Client Support Specialist
3 weeks ago
Who We Are
Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
About the Position
Clinical Architecture is seeking a Client Support Specialist to join our team in Carmel, IN. The Client Support Specialist engages with customers and clients to provide support and enhance the customer experience. This role will challenge you to learn our software and its capabilities to assist our customers with their initiatives. We prioritize building long-term relationships with our customers, striving to exceed their expectations.
This role is required to be on-site at our Carmel, IN Headquarters.
Responsibilities
- Collaborate with the Customer Success Manager to ensure customer satisfaction.
- Become a product expert with the support of our internal teams.
- Educate clients on product features and enhancements using virtual technology.
- Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of customers and stakeholders.
- Identify areas for improvement and propose solutions to optimize software performance and the customer's return on their software investment.
- Proactively seek opportunities to broaden customer knowledge of best practices and their application to customer implementations.
- Document and share customer utilization and product performance with internal team members to enhance overall product, services, and sales performance.
- Translate customer needs into actionable items.
- Efficiently and accurately respond to inquiries, both written and verbal.
- Collaborate with internal teams to troubleshoot issues and test software enhancements.
Qualifications
- Bachelor's Degree preferred; High school diploma or equivalent required.
- Minimum 2+ years experience in SaaS, software support, or client success.
- Previous data analysis, analytics and/or informatics experience is a plus.
- Healthcare/Healthcare Terminology knowledge or experience is advantageous.
- Strong communication skills, both written and verbal.
- Commitment to continuous learning.
Why Clinical Architecture?
We offer:
- Opportunities for learning, development, and growth.
- Experiences that connect you with colleagues.
- A laid-back work environment with thoughtful amenities.
- Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
- Sabbatical opportunities for tenured team members.
- Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
- Maternity and Parental leave benefits.
- Employer paid Short-term Disability & Long-term Disability.
- Health and Wellness incentives.
- 401k Matching.
- Better workdays.
Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.
-
Client Support Specialist
2 weeks ago
Indianapolis, Indiana, United States The Omni Family of Services Full timePosition OverviewPosition Title: Client Support Specialist I FISBecome a Part of the Omni FamilyAre you interested in joining a team that enhances lives, empowers individuals, and fortifies communities?If you aspire to be a leader and a catalyst for change, your search ends here.Omni is in search of a trauma-informed, quality-focused professional to become a...
-
Client Support Specialist
2 weeks ago
Indianapolis, Indiana, United States BCForward Full timeJob OverviewPosition: Client Support SpecialistContract Duration: 08 MonthsWork Arrangement: Fully RemoteWorking Hours: 40 Hours per WeekRole Summary:The Client Support Specialist is responsible for fostering a professional rapport with clients, primarily focusing on conducting comprehensive health assessments.Key Responsibilities:Engage with the Integrated...
-
Client Support Specialist
2 weeks ago
Indianapolis, Indiana, United States J&G Advance, dba A-1 Cash Advance Full timeJob OverviewWe are looking for a Client Support Specialist to assist our customers in securing small loans to meet their immediate financial requirements.Key Responsibilities:Address customer inquiries effectivelyProvide detailed information regarding our offeringsDiagnose and resolve product-related issuesMaintain and update customer records following...
-
Advanced IT Support Specialist
6 days ago
Indianapolis, Indiana, United States MTP Client Full timeJob OverviewThis position requires onsite presence with no options for remote work.Position Summary:This role involves direct interaction with clients as part of a dedicated Support Team, focusing on Tier 2 and Tier 3 desktop and IT system deployment and assistance.Ideal candidates will possess a strong commitment to surpassing client expectations, excellent...
-
Client Support Specialist II
4 days ago
Indianapolis, Indiana, United States First Commonwealth Bank Full timeJob SummaryWe are seeking a highly skilled Treasury Management Client Support Specialist II to join our team at First Commonwealth Bank. As a key member of our Treasury Management team, you will be responsible for providing exceptional client support and service to our Treasury Management clients.Key ResponsibilitiesClient Onboarding and MaintenancePerform...
-
Indianapolis, Indiana, United States First Commonwealth Bank Full timeJob SummaryWe are seeking a highly skilled Treasury Management Client Support Specialist II to join our team at First Commonwealth Bank. As a key member of our Treasury Management team, you will be responsible for providing exceptional client support and services to our Treasury Management clients.Key ResponsibilitiesClient Onboarding and MaintenancePerform...
-
Travel Nurse RN
1 week ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - Wound Care SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Wound Care Specialist to join their team for a travel nursing assignment.About the JobThis is a 13-week travel nursing assignment with a 40-hour workweek. The ideal candidate will have 1 year of experience working as a full-time Registered Nurse...
-
Treasury Management Client Support Specialist
2 weeks ago
Indianapolis, Indiana, United States First Commonwealth Bank Full timePosition OverviewThe Treasury Management Client Support Specialist plays a crucial role in assisting clients with their inquiries related to Treasury Management services. This position involves handling incoming service calls from existing and prospective clients, addressing questions about their accounts and services, and ensuring follow-up on client...
-
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Labor and Delivery Specialist to join their team. As a Travel Nurse RN Labor and Delivery Specialist, you will be responsible for providing high-quality patient care in a Labor and Delivery setting.Key ResponsibilitiesProvide direct patient care to Labor and Delivery patients, including...
-
Travel Nurse RN Oncology Specialist
17 hours ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Oncology Specialist to join their team. As a Travel Nurse RN Oncology Specialist, you will be responsible for providing high-quality patient care in an oncology setting.Key ResponsibilitiesDeliver exceptional patient care and support to patients with various types of cancer.Collaborate...
-
Client Support Specialist
2 weeks ago
Indianapolis, Indiana, United States CHERISHING LIVES PERSONAL CARE SERV Full timeJob OverviewPosition SummaryOversees the scheduling of staff to align with client requirements, ensuring adequate coverage during employee absences.Key ResponsibilitiesEngage with prospective clients and their families to discuss service options.Facilitate inquiries regarding services and conduct care assessments as necessary.Maintain continuous...
-
Travel Nurse RN
6 days ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - Telemetry SpecialistWe are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at HealthEcareers - Client. As a Telemetry RN, you will be responsible for providing high-quality patient care in a fast-paced hospital setting.Job Summary:The Travel Nurse RN - Telemetry Specialist will be responsible...
-
Travel Nurse RN
7 days ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - Telemetry SpecialistWe are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at HealthEcareers - Client. As a Telemetry RN, you will be responsible for providing high-quality patient care in a fast-paced hospital setting.Job Summary:The Travel Nurse RN - Telemetry Specialist will be responsible...
-
Travel Nurse RN
2 days ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - OB/GYN SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - OB/GYN Specialist to join their team in Indiana, Pennsylvania.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN - OB/GYN Specialist to provide high-quality patient care in a fast-paced OB/GYN setting. The ideal...
-
Client Support Specialist
6 days ago
Indianapolis, Indiana, United States FYZICAL Therapy and Balance Centers Full timeJob OverviewIf you are enthusiastic about assisting others and thrive in a customer-focused environment, FYZICAL Therapy and Balance Centers has an exciting opportunity for a Customer Service Representative. This role is essential to our operations, ensuring a seamless experience for our clients.As the initial point of contact for our valued clients, your...
-
Travel Nurse RN Specialist
18 hours ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob DetailsJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingLocation: Indianapolis, IndianaJob Description:About the JobHealthEcareers - Client is seeking a skilled Travel Nurse RN Specialist to join their team in Indianapolis, Indiana. As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in a Medical...
-
Client Support Specialist
2 weeks ago
Indianapolis, Indiana, United States Netfor, Inc. Full timeJob OverviewNetfor, Inc.Delivering Excellence in Customer ExperienceNetfor is dedicated to providing exceptional customer support for business clients and technology users. Our customers reach out to us through various channels, including phone, email, and online chat, to receive top-tier service, help desk assistance, order management, and field...
-
Travel Nurse ICU Specialist
7 days ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob Title: Travel Nurse ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse ICU Specialist to join their team. As a Travel Nurse ICU Specialist, you will be responsible for providing high-quality patient care in an intensive care unit setting.Job Summary:We are seeking a dedicated and compassionate Travel Nurse ICU Specialist to work in a...
-
IT Support Specialist
3 days ago
Indianapolis, Indiana, United States Merge IT Full timeJob Summary:Merge IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.Main Responsibilities:Provide technical support to clients via...
-
Travel Nurse RN
1 week ago
Indianapolis, Indiana, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - Wound Care SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Wound Care Specialist to join their team in Indianapolis, IN.About the JobThis is a travel nursing job opportunity for a Wound Care RN to work in a hospital setting. The ideal candidate will have experience in wound care and be able to provide...