Bilingual Call Center Agent

4 weeks ago


Twin Falls, United States Ignite Retail Technology Full time
Description

This is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 9 am - 6 pm.

Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and operational governance. At Ignite, we thrive on change and are constantly expanding our offerings with the latest technologies.

To have a BLAST at Ignite, all team members should align with our core values:
  • Bias for Action
  • Listen, Learn, and Innovate
  • Above and Beyond Customer Service
  • Stellar Quality
  • Total Trust
Requirements

Overall Responsibility:
To provide accurate, friendly, and service minded attention to phone customers in a team setting. This position is full-time with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $15.75 hourly.

Job Description:
To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service.

Key Tasks and Responsibilities:
  • Provide excellent customer service
  • Proficient in Spanish (written and verbal)
  • Apply appropriate actions to effectively control a call
  • Escalate, when necessary, adjust tone and etiquette to accommodate customer
  • Enroll cards
  • Transferring cards
  • Updating customer information in database
  • Looking up card balances
  • Keeping track of, organizing and using provided information to perform efficiently
  • Maintain communications equipment by reporting any problems
  • Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures
  • Update job knowledge by studying new program descriptions and participating educational opportunities
  • Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects
  • Work efficiently with team members
  • Other duties as assigned
Education and Job Experience Requirements:
  • High School Diploma or GED equivalent preferred
  • Call Center experience preferred

  • Call Center Agent

    3 weeks ago


    Twin Falls, United States Ignite Retail Technology Full time

    DescriptionThis is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 9 am - 6 pm. Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and operational...


  • Sioux Falls, South Dakota, United States Spherion Full time

    Job Title: Bilingual Call Center RepresentativeSpherion Staffing is seeking a highly skilled and bilingual candidate to fill a long-term temporary Call Center Representative position. As a key member of our team, you will be responsible for managing escalated customer complaints companywide, requiring special handling in some cases.In this role, you will...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Job Title: Bilingual Call Center RepresentativeAt Mass Markets, we are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer...


  • Twin Falls, United States Enterprise Call Center Full time

    Job SummaryThis is a full-time position in our Enterprise Call Center where you will be the liaison between our organization and its current and potential members. You will handle a high volume of inbound and outbound calls, providing exceptional customer service and resolving member issues in a timely and professional manner.Key ResponsibilitiesComply with...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Call Center Representative to join our team at Mass Markets.Key ResponsibilitiesHandle inbound and outbound customer contacts in a professional and timely manner.Ensure first call resolution through effective problem-solving and call handling.Research and gather information to resolve...


  • Sioux Falls, South Dakota, United States Vervent Full time

    About the RoleVervent is seeking a highly skilled Call Center Agent to join our team. As a Call Center Agent, you will be responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.Key ResponsibilitiesMeet and surpass key performance indicators as specified...


  • Falls Church, United States Addison Group Full time

    Addison Group is hiring for a Call Center Representative in the Tysons, VA area. This position is on a contract-to-hire basis and our client is looking for a candidate to start immediately! This position is with a mid-size non-profit and is on a hybrid basis. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability...


  • Cuyahoga Falls, Ohio, United States Unity Health Network Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Call Center Agent to join our team at Unity Health Network. As a Medical Call Center Agent, you will provide exceptional support to our medical offices by answering incoming calls, scheduling appointments, and responding to patient inquiries.Key ResponsibilitiesAnswer incoming calls and...


  • Sioux Falls, South Dakota, United States Vervent Full time

    About the RoleVervent is seeking a highly skilled Call Center Agent to join our team. As a Call Center Agent, you will be responsible for contacting and collecting from all account portfolios while delivering exceptional customer service to our borrowers and clients.Key ResponsibilitiesMeet and surpass key performance indicators as specified by...

  • Call Center Agent

    2 weeks ago


    Sioux Falls, United States Vervent Full time

    Job Type Full-time Description Vervent is looking for people with six (6) months of collection/customer service experience in a call center environment!WHERE: Vervent - 2700 S Lorraine Place, Sioux Falls, SD 57106 WHY: You need a job & we're hiring! PAY: $17.50 - $19.50/hr - this position is eligible for monthly incentives in addition to base pay! BENEFITS:...


  • Central Falls, United States Senior Benefits Agency.Inc Full time

    Job Description: As a Medicare Agent at Senior Benefits Agency, you'll play a pivotal role in guiding clients through their Medicare options, including Medicare Advantage and Supplement plans. Your responsibilities will include: Taking inbound calls while selling Medicare advantage plans. Educating clients on Medicare plans and retirement protection options....


  • Central Falls, United States Senior Benefits Agency.Inc Full time

    Job Description: As a Medicare Agent at Senior Benefits Agency, you'll play a pivotal role in guiding clients through their Medicare options, including Medicare Advantage and Supplement plans. Your responsibilities will include: Taking inbound calls while selling Medicare advantage plans. Educating clients on Medicare plans and retirement protection options....


  • Twin Falls, United States Bankfirstfed Full time

    ** Customer Service Center Specialist I (Bilingual in Spanish Required)** **Job Category****:** Regular Employee - 3 Step **Requisition Number****:** CUSTO001383 Showing 1 location **Job Details** **Description** **Essential Duties and Responsibilities** * Provide professional customer service to all calls and emails received by the bank. * Participate in...


  • Twin Falls, Idaho, United States Enterprise Call Center Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and meeting sales targets.Key Responsibilities:Manage Customer...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.Key ResponsibilitiesProvide exceptional customer service through effective call...


  • Cuyahoga Falls, Ohio, United States Unity Health Network Full time

    At Unity Health Network, we are seeking a skilled Medical Call Center Agent to provide exceptional support to our medical offices. As a key member of our team, you will be responsible for answering incoming calls, scheduling appointments, and processing communication within our electronic medical record system.Key Responsibilities:Answering incoming calls...


  • Wichita Falls, Texas, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.Key ResponsibilitiesHandle customer inquiries and resolve issues in a courteous...


  • Cuyahoga Falls, Ohio, United States Unity Health Network Full time

    As a Medical Call Center Agent with Unity Health Network, you will play a vital role in providing exceptional support to our medical offices. Your primary responsibility will be to answer incoming calls, ensuring that patients receive timely and accurate information about their appointments, messages, and inquiries.Key Responsibilities:Schedule appointments...


  • Cuyahoga Falls, Ohio, United States Unity Health Network Full time

    As a Medical Call Center Agent with Unity Health Network, you will play a vital role in providing exceptional support to our medical offices. Your primary responsibility will be to answer incoming calls, ensuring that patients receive timely and accurate information about their appointments, messages, and inquiries.Key Responsibilities:Schedule appointments...


  • Sioux Falls, South Dakota, United States Vervent Full time

    About the RoleVervent is seeking a highly skilled Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesMeet and exceed key performance indicators as specified by managementProvide an exceptional customer...