English Spanish Service Agent
4 days ago
The GOAL Family of Companies is a forward-thinking organization that provides comprehensive solutions for consumer loan servicing and asset management.
Compensation Package
We offer a salary range of $15-$20 per hour, plus benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
Job Summary
The Bilingual Customer Service Representative role at The GOAL Family of Companies involves working with customers to resolve issues and provide support. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries in a professional and timely manner
- Make outbound calls to borrowers to inform or remind them of their repayment options
- Respond to customer emails and mail
- Record customer interactions and update records as needed
Requirements and Qualifications
To succeed in this role, you will need the following skills and qualifications:
- Speak fluent English and Spanish
- 2+ years of call center customer service or retail customer service experience
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to follow documented best practices and standard operating procedures
What Sets Us Apart
We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Join our team and be part of a dynamic organization that is shaping the future of consumer loan servicing and asset management.
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