Call Center Operations Supervisor

5 days ago


Sioux Falls, South Dakota, United States Vervent Full time
About the Role:
The Call Center Supervisor will be responsible for overseeing the daily activities of our Call Center. This includes managing a team of customer service representatives, developing and implementing processes and procedures to improve team productivity and efficiency, and collaborating with other departments to achieve business objectives.

Responsibilities:
- Provides coaching and training to team members to ensure they have the skills and knowledge needed to perform their duties effectively.
- Develops and implements processes and procedures to improve team productivity and efficiency.
- Monitors team performance and provides feedback to individuals and groups.

Requirements:
- 3+ years of experience in collection/servicing with 2+ years of supervisory experience in a fast-paced call center setting.
- High School Diploma or equivalent required, bachelor's degree preferred.
- Proven record of leading high-performing teams.

Benefits:
- Competitive salary range: $43,500-$58,000/year.
- Medical, FSA & HSA, Dental, Vision + more.
- 401k - 100% vested once you start contributing, generous company match.
- Regular employee health, wellness & engagement activities.
- Pet Insurance because fur babies are important to us too.

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