Call Center Operations Director

3 weeks ago


Wichita Falls, Texas, United States MassMarkets Full time
Job Description

This is a full-time, on-site position that requires employees to report to work at one of our physical contact center locations. As a Call Center Operations Director, you will be responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. You will ensure call quality from start to finish, proactively seek ways to improve internal processes and results program-wide, and conduct regular business meetings with supervisors to complete performance reviews and coaching.



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