Inbound Call Center Representative

2 weeks ago

Chicago, United States Philips International Full time

Inbound Call Center Representative Patient Services Inbound Representative (Chicago, IL) Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor. Your role: Provide patient-centered phone or chat support, answering questions and resolving concerns regarding services and monitors, such as technical support and device activation. Work within the Patient Services department, meeting performance metrics and ensuring a high standard of service in a collaborative setting. Initial training will span 5 weeks, Monday to Friday from 9:00am to 5:30pm CST, under the guidance of an Educator in a structured environment. Upon completion of training, transition to a 12-week ramp-up period, working Tuesday through Saturday from 12:00pm to 8:30pm CST or 1:00pm-9:30pm CST, with a holiday rotation. You're the right fit if: You have a High School Diploma or General Education Development (GED). You’ve acquired 1+ years of experience in customer service and/or product support. Your skills include proficiency with Microsoft Office applications, good technical aptitude, and the ability to operate on various technical platforms while giving patients complete attention. You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position. You excel as a communicator, demonstrating patience and empathy in support interactions. Experience in a call center or with Salesforce is a plus. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. The hourly pay range for this position is $18.00 to $27.00, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Chicago, IL. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace. #J-18808-Ljbffr

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