Call Center Representative

1 month ago

Chicago, United States Fresh Form Draft Full time
Description
Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of energetic and creative professionals who are passionate about helping our clients succeed.


Job Description:    As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients' customers, providing exceptional customer service and support. You will play a crucial role in representing our clients' brands and ensuring positive customer experiences through inbound and outbound calls. 

Salary range: $18.50  - $28.00 per hour
Job: Full time
On site job

Key Responsibilities
  • Customer Support: Handle inbound calls from customers regarding inquiries, orders, complaints, and product or service information. Provide accurate and timely assistance to resolve issues and answer questions.
  • Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, and gather feedback. Maintain a professional and courteous demeanor at all times.
  • Sales Support: Assist customers with product or service recommendations, upselling, and cross-selling opportunities as appropriate. Meet or exceed sales targets and performance metrics.
  • Adherence to Policies and Procedures: Follow company policies, procedures, and scripts while interacting with customers. Maintain compliance with regulatory requirements and quality standards.


Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written, with a clear and professional phone manner.
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Proficiency in basic computer applications and familiarity with CRM software or call center systems is desirable.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.


Benefits
  • Health insurance coverage
  • Retirement savings plan (401k)
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements

Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.

Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.

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