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Inbound Call Center Representative-Patient Access Representative-Endeavor Health
1 month ago
Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area.
To be eligible for Skills for Chicagoland’s Future’s services, candidates must reside in Chicagoland (Cook, Lake, McHenry, Kane, Kendall, DuPage, or Will County in Illinois), and be either unemployed or underemployed, defined as working fewer than 32 hours per week or outside their field.
NorthShore University HealthSystem is committed to creating opportunities for their employees to grow in the fields of healthcare and patient support. NorthShore - Edward-Elmhurst Health is the third largest healthcare delivery system in Illinois. Comprised of nine hospitals, they serve an area of 4.2 million residents across six Chicagoland counties.
Job Highlights- This is a high-volume call center role where this person will take an average of 55 calls per day for multiple medical groups/hospital departments while applying correct workflows and protocols
- Simultaneously collects information from patients and enters data into electronic health record system (called EPIC)
- Schedules appointments, registers and verifies insurance eligibility, informs the patients of their financial responsibility
- Route calls to correct administrative and clinical departments after assessing patients’ needs
Chicago
BenefitsDental;Employee Assistance;Life Insurance;Long Term Disability;Medical;Paid Training/Personal Development;Parent Leave;Personal;Retirement/401K;Rx/Pharmacy Benefits;Short Term Disability;Sick;Transportation Reimbursement;Tuition Reimbursement;Vacation;Vision;Other Benefits -
Pay Rate$17.00-$23.00 per hour
Candidate Profile- One year of previous healthcare experience, medical insurance, or patient scheduling preferred
- One year of customer service experience and one year of inbound call center experience required
- Must have basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute.
- Must demonstrate importance of attendance and maintain a positive work environment, arriving on time and with minimal absenteeism.
- Must exhibit essential customer service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of patients.
- Eager to accept educational opportunities as shared through workflow or process changes
- Associate or bachelor's degree preferred
1st Shift;Weekends
Education ProfileHigh School Diploma/GED
