Hospital Call Center Representative

1 month ago


Chicago, United States Lakeshore Talent Full time
Job DescriptionJob Description

Lakeshore Talent is working alongside a reputable hospital system in Chicago, IL in their search for a Patient Access Representative This is a 3 month contract to start, with high potential for extension or hire. This is a great opportunity for candidates with a passion for healthcare to get their foot in the door with an amazing healthcare company

 

CONTRACT LENGTH: 3 months to start, with high potential for extension or hire
PAY: $19/hour
SHIFT: Monday-Friday; 8:00 am - 5:00 pm 


JOB DESCRIPTION:
Takes upward of 60-100 inbound calls per day in order to schedule patient appointments in EPIC. Representatives will be expected to provide excellent customer service and summarize all transactions at the end of their calls.
 

RESPONSIBILITIES:

An employee in this position may be called upon to perform any/all of the following duties as well as additional related tasks.

  • Register new patients
  • Schedule Appointments
  • Transfer calls to appropriate personnel
  • Coordinate communication between business units
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

 

WHAT YOU BRING:

  • High School Diploma or equivalent required
  • Previous customer service/call center experience
  • Experience in EPIC EMR
  • 2-3 years customer service or medical office experience required
  • Must be able to work in a fast-paced environment and take appropriate action
  • Candidates should be professional, reliable and willing to work

Because this position is in a healthcare setting, immunization records must be up-to-date (MMR, Varicella, Tdap, Flu, Covid-19).

 

Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.

  • Chicago, United States Nanmckay Full time

    POSITION: Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center Summary The position duties include a wide range of call center activities related to providing customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Supervision Received And...


  • Chicago, United States Fresh Form Draft Full time

    DescriptionWelcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.Job Description:    As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients'...


  • Chicago, United States Ascensus Full time

    Ascensus is the largest independent retirement and Government Savings services provider in the US, helping over 13+ million of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business,...


  • Chicago, United States Alliant Credit Union Full time

    Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, cre Call Center, Representative, Customer Service, Banking


  • Chicago, United States RTR HR and Staffing Services, LLC Full time

    Overview: We are seeking a Customer Service Representative for a medical service provider. The customer center representative will assist customers and providers with general inquiries and specific account troubleshooting. The customer service representative must possess excellent verbal communication skills and the ability to accurately document customer...


  • Chicago, United States Chicago Cosmetic Surgery and Dermatology Full time

    Job DescriptionJob DescriptionChicago Cosmetic Surgery and Dermatology, located in River North (across from Nordstrom, off Red Line Grand Stop), is looking to add a Call Center Representative to our Dermatology and Plastic Surgery practice of 5 MDs, 4 PAs, 3 estheticians.Benefits:401k with up to 4% matchVarious tiered BCBS Medical (75% employer contribution)...


  • Chicago, United States Chicago Cosmetic Surgery and Dermatology Full time

    Chicago Cosmetic Surgery and Dermatology, located in River North (across from Nordstrom, off Red Line Grand Stop), is looking to add a Call Center Representative to our Dermatology and Plastic Surgery practice of 5 MDs, 4 PAs, 3 estheticians.Benefits:401k with up to 4% matchVarious tiered BCBS Medical (75% employer contribution) plans and Dental and Vision...


  • Chicago, Illinois, United States Alliant Credit Union Full time

    Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid capacity. The Member Service Representative will provide consultative service and support to credit union members via telephone. They will resolve member issues, evaluate and identify the member's financial needs with compassion and care....


  • Chicago, United States Philips International Full time

    Inbound Call Center Representative Patient Services Inbound Representative (Chicago, IL) Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor. Your role: Provide patient-centered phone or chat...


  • Chicago, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...


  • Chicago, United States Experis Full time

    Role - HR Call Center Representative Location -Chicago IL 60606 United StatesExperience Required: Typically requires 2 years of experience in human resources or 5 years in customer service. Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer...


  • Chicago, United States Global Hub Full time $18 - $23

    Job DescriptionJob DescriptionAre you a friendly and outgoing individual with excellent communication skills?We're seeking a dedicated Customer Service Representative to join our team in Chicago. If you enjoy helping others and have a passion for providing exceptional customer service, this is the perfect opportunity for you!Responsibilities:Handle...


  • Chicago, United States Global Hub Full time $18 - $23

    Job DescriptionJob DescriptionAre you a friendly and outgoing individual with excellent communication skills?We're seeking a dedicated Customer Service Representative to join our team in Chicago. If you enjoy helping others and have a passion for providing exceptional customer service, this is the perfect opportunity for you!Responsibilities:Handle...


  • Chicago, United States Global Hub Full time

    Are you a friendly and outgoing individual with excellent communication skills? We're seeking a dedicated Customer Service Representative to join our team in Chicago. If you enjoy helping others and have a passion for providing exceptional customer service, this is the perfect opportunity for you! Responsibilities: Handle Inbound Calls: Answer incoming...


  • Chicago, Illinois, United States Philips Full time

    Job TitleInbound Call Center RepresentativeJob DescriptionPatient Services Inbound Representative (Chicago, IL)Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor.Your role: Provide patient-centered...


  • Chicago, United States NTT DATA Full time

    Req ID: 292517 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Bi-lingual Call Center Representative to join our team in CHICAGO, Illinois (US-IL), United States (US)....


  • Chicago, United States Great Lakes Credit Union Full time

    Job DescriptionJob DescriptionGreat Lakes Credit Union is Hiring GREAT people for our GREAT team!Do you enjoy customer interaction and relationship building? WE WANT YOU ON OUR TEAM! The Call Center Representative's primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the members’ trusted financial partner.”...


  • Chicago, United States NTT DATA Services Full time

    Req ID: 292517 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Call Bi-lingual Call Center Representative to join our team in CHICAGO, Illinois (US-IL), United States...


  • CHICAGO, United States NTT DATA Services Full time

    Req ID: 292517  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Bi-lingual Call Center Representative to join our team in CHICAGO, Illinois (US-IL), United...


  • Chicago, United States William Everett Full time

    DescriptionWilliam Everett is a 10+ year certified minority and women-owned business enterprise headquartered in Chicago. William Everett consulting is trusted by institutions, governments, and Fortune 500 technology companies to help them adapt, evolve, and improve performance. We are currently seeking a full-time Bilingual Customer Service Representative...