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Hotel Front Desk Attendant

3 months ago

Overland Park, United States Hampton Inn Kansas CityOverland Park Full time
Description

We're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Mitigate customer complaints as needed
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•OnQ experience required
•Well-versed in taking telephone calls and handling stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•High school diploma, GED, or equivalent