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Complex Associate Director of Human Resources
2 months ago
Complex Associate Director of Human Resources
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage, and delight?
About Loews Royal Pacific Resort
Join the ohana at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.
Essential Functions and Responsibilities
Assists director in ensuring local compliance with all Loews Corporate Human Resources policies and practices
Assists director in developing a recruitment strategy and recruiting staff. Utilize various sources to assist in this process, ensuring affirmative action compliance
Assists director in evaluating changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns
Assists director in ensuring employment offers have the necessary approvals and fall within specific company guidelines
Assists director in preparing offer letters according to hotel policy or upon request by Executive Committee Members
Assists director in maintaining up-to-date staffing guides and ensuring their adherence
Assists director with participating in policy making and general operating decisions
Assists the director in responding to any labor charges brought against the hotel and representing the hotel in all such hearings
Assists the director in overseeing the administration of all workers' compensation claims and representing the hotel at all hearings
Assists the director in developing and defining training programs with appropriate individuals. Perform the training for pertinent subjects associated with HR policies, laws, etc. Train all managers in HR policies and procedures, including the proper usage of all Human Resources forms. Oversee Hotel Orientation
Assists the director in monitoring discipline, suspension, and termination documentation and procedures
Assists the director in developing budgets and work within approved budgetary guidelines for the department
Assists the director in directing all Human Resources managers in setting annual personal objectives and PACE Plan goals
Assists the director in evaluating the performance of Human Resources employees, determining improvement and training needs and requirements for advancement
Assists the director in approving transfers, and promotions
Counsel and advise management staff in handling any employee issues
Assists the director in developing and maintaining a fair and consistent progressive discipline program, participating as required
Assists the director in administering salaries and wages and preparing annual wage surveys
Make suggestions for wage changes as industry trends shift
Assists the director in serving as Assistant Chairperson of the Safety Committee, and maintaining all employee injury records
Assists the director in implementing and monitoring the hotel's performance appraisal system
Recommend improvements as necessary
Assist the director in serving as advisor to the Good Neighbor Council
Assists the director in overseeing the development of the employee newsletter
Assists the director in planning and coordinating with appropriate staff all employee social events and general meetings
Assist the director in developing and implementing employee incentive and recognition programs. Improve them as necessary
Assists the director in preparing monthly labor turnover report
Assists the director in charting trends and developing solutions, changes, or new recruitment strategies as necessary
Monitor/review exit interviews with terminating employees
Assist the director in charting trends and developing solutions or changes as necessary
Assists the director in maintaining records and retaining all personnel related records according to prescribed local, state, or federal law and company policy
Assists the director in overseeing the administration of unemployment insurance tax management, including all responses, appeals, and hearings
Assists the director in ensuring a timely response is made to any claim, court-issued documentation, or other reports requiring Human Resource approval, action, or contribution
Assists the director in developing policies and procedures relating to all employee issues. Ensure consistent application of such
Assists the director in overseeing the investigation of any insurance, benefit, or work-related issues management or staff may have
Assists the director in writing ad copy and placing all classified advertisements
Assists the director in overseeing Human Resources Information Systems
Assist the director in ensuring compliance with federal, state, and local laws. Keep abreast of changes in local, state, and federal laws
Assists the director in initiating and maintaining any required documentation applicable to job-specific or related requirements
Assists the director with responsibility for training of all direct reports. Oversee training of indirect reports
Assists the director in developing and maintaining excellent working relationships with all staff members
Assists the director in developing, maintaining, and expanding upon employee relations programs to ensure an excellent, consistent, and safe working environment
Responsible for accurate recording and submittal of department payroll information
Other duties as assigned
Supportive Functions and Responsibilities
Follows New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
Interviews, trains, praises, coaches, counsels, and disciplines according to Loews standards
Notifies appropriate individuals of any problems or unusual matters of significance
Is polite, friendly, and helpful to guests, management, and employees
Promotes and applies teamwork skills at all times
Attends all appropriate hotel meetings and training sessions
Maintains clean and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with safety regulations and procedures
Complies with hotel standards, policies, and rules
Remains current on hotel information and changes
Qualifications
Full knowledge of applicable state and federal labor laws
Excellent communication skills - oral and written
Excellent organizational skills
Ability to interact with all levels of staff effectively
Experience with Workers Compensation issues and the development of modified work programs
Able to work a flexible schedule, including weekends and holidays
Education:
B.A. or B.S. in related field or equivalent experience
Experience:
Minimum three years experience as HR Assistant Director or equivalent at a similar quality hotel
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