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Solution Engineer

2 months ago

California, United States Sentry Full time

About the role

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that: Developers can effectively identify and resolve slowdowns and errors in their applications Development teams increase developer productivity and customer satisfaction In this role you will

Understand customers' pain points and objectives and build implementation and onboarding plans to meet those objectives and demonstrate business value Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product) Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered You’ll love this job if you

Enjoy talking about technology and interfacing with engineers and engineering leaders Appreciate working on a variety of projects with customers from lots of different industries Love flexing your creative brain by developing resources and content from scratch (code samples, demos, sales-consumable collateral/documents, etc) Have a fast-paced, results-driven mindset Love developer tools, open-source, and/or all things software development life cycle Qualifications

3+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc Possess excellent communication and presentation skills Problem solver, knowledgeable, and can-doer

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