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Solution Engineer
2 months ago
About the role
The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:
Developers can effectively identify and resolve slowdowns and errors in their applications
Development teams increase developer productivity and customer satisfaction
In this role you will
Understand customers' pain points and objectives and build implementation and onboarding plans to meet those objectives and demonstrate business value
Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product)
Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices
Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption
Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered
You’ll love this job if you
Enjoy talking about technology and interfacing with engineers and engineering leaders
Appreciate working on a variety of projects with customers from lots of different industries
Love flexing your creative brain by developing resources and content from scratch (code samples, demos, sales-consumable collateral/documents, etc)
Have a fast-paced, results-driven mindset
Love developer tools, open-source, and/or all things software development life cycle
Qualifications
3+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers
Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc
Possess excellent communication and presentation skills
Problem solver, knowledgeable, and can-doer
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